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- Tasks: Build strong client relationships and drive growth in a dynamic healthcare environment.
- Company: Join Newcross Healthcare, a leading tech-driven staffing solutions provider.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences in the healthcare sector.
- Qualifications: Passion for helping others, strong communication skills, and experience in client management.
- Other info: Be part of an inclusive culture that values diversity and individual expression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about creating unforgettable customer experiences? Do you thrive on building strong relationships, driving growth, and making a real impact? If so, Newcross Healthcare wants you on our team!
Location: Hybrid â Bristol (2-3 days in a local office Hub)
Who are we?
Today, with technology at the very core of its operations, Newcross is one of the UK's leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world's largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.
Who are you?
Youâre someone who loves building meaningful relationships and helping customers succeed. As our Client Success Executive, youâll be at the heart of our client partnerships â making sure every customer feels valued, supported, and empowered to get the very best from Newcross. Youâll own your own portfolio, nurture longâterm relationships, and play a key role in driving satisfaction, retention, and growth. If you want to make an impact in a fastâgrowing, techâdriven healthcare organisation where every conversation matters, this is your opportunity.
What will you be doing?
- Own your portfolio: Develop and deliver strategic growth plans for smallâmedium accounts in your region.
- Be the face of Newcross: Act as the goâto contact for your clients, providing exceptional service and tailored solutions.
- Drive meaningful growth: Use CRM insights to identify opportunities, boost engagement, and maximise revenue.
- Become a trusted advisor: Understand client needs, solve challenges proactively, and champion our techâfirst approach.
- Collaborate and innovate: Work closely with internal teams to share insights and deliver betterâthanâever outcomes.
- Champion our brand: Represent Newcross at events and online â proudly sharing our mission and impact.
What youâll bring:
- A genuine passion for helping people and building strong relationships.
- Experience in a customerâfacing, sales, or client management role (regulated or premium sectors a bonus).
- Brilliant communication and negotiation skills â confident, influential, and personable.
- A growth mindset: motivated, adaptable, and resultsâdriven.
- Solid analytical and organisational skills â comfortable using data to guide decisions.
- Tech savvy, with experience using CRM systems, Microsoft Office, and mobile apps.
- Energy, enthusiasm, and resilience â you thrive in a fastâmoving environment.
- Healthcare staffing or services knowledge is a big plus (but not essential!).
Equality, diversity, and inclusion:
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Customer Service, Hospitals and Health Care
Client Success Executive in London employer: Newcross Healthcare Solutions
Contact Detail:
Newcross Healthcare Solutions Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Success Executive in London
â¨Tip Number 1
Get to know the company inside out! Research Newcross Healthcare's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral â which is always a bonus!
â¨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client success. Think about how you can demonstrate your skills in building relationships and driving growth â thatâs what theyâre after!
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Success Executive in London
Some tips for your application đŤĄ
Show Your Passion: Let your enthusiasm for creating unforgettable customer experiences shine through in your application. We want to see how you can bring that energy to the Client Success Executive role!
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how you've built strong relationships and driven growth in previous positions, so donât hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Newcross. Share specific examples of how you've made an impact in past roles and how you align with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity!
How to prepare for a job interview at Newcross Healthcare Solutions
â¨Know Your Client Success Fundamentals
Before the interview, brush up on key concepts related to client success. Understand how to build relationships and drive growth, as these are crucial for the role. Be ready to share examples of how you've successfully managed client portfolios in the past.
â¨Showcase Your Communication Skills
As a Client Success Executive, you'll need to communicate effectively with clients. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend to refine your approach and ensure you come across as personable and influential.
â¨Demonstrate Your Tech Savviness
Familiarise yourself with CRM systems and other tech tools that Newcross might use. Be prepared to discuss how you've leveraged technology in previous roles to enhance client engagement and drive results. This will show that you're not just a people person but also tech-savvy.
â¨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about Newcross's approach to client success and how they measure satisfaction and retention. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.