At a Glance
- Tasks: Coordinate healthcare bookings and build strong client relationships in a fast-paced environment.
- Company: Join Newcross Healthcare, a purpose-driven organisation transforming healthcare through innovation.
- Benefits: Earn up to £28,000 plus bonuses, with flexible hybrid working and career growth opportunities.
- Other info: Embrace diversity and inclusion in a supportive team environment.
- Why this job: Make a real impact on healthcare delivery while supporting professionals and clients.
- Qualifications: Organised, customer-focused individuals with experience in coordination or customer service preferred.
The predicted salary is between 30000 - 32000 £ per year.
Location: Hybrid, Plymouth, Devon (2 days per week in Newcross Office)
Salary: Up to £28,000 pa + up to £6,000 pa bonus
Contract type: Full time, permanent
Working Pattern: Core working hours are Mon - Fri 9:00am – 5:30pm
Who are we? At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—driven by our values of Integrity, Respect, Empathy, and Teamwork. This is an exciting opportunity to join a purpose-driven organisation where you'll make a real impact on healthcare delivery. You'll be part of a supportive team, helping connect healthcare professionals with the shifts that matter while delivering exceptional service to our clients every day.
Who are you? At Newcross Healthcare, our Territory Partners are at the heart of delivering exceptional service to both clients and healthcare professionals. This is a fast‑paced, operational role where you'll coordinate bookings, optimise workforce availability, build strong relationships, and ensure clients receive the staffing support they need. Working closely with clients, healthcare staff, and internal teams, you'll play a key role in driving service quality, workforce engagement, and territory performance.
What will you do?
- Client Success & Relationship Management: Act as a primary point of contact for clients, managing enquiries, bookings, and day‑to‑day support. Build strong client relationships and deliver outstanding service. Understand client requirements and ensure workforce solutions meet demand. Capture feedback, identify opportunities for improvement, and support client retention. Escalate supply challenges and growth opportunities to the Territory Manager.
- Workforce Engagement: Support healthcare professionals throughout their journey, from onboarding to ongoing engagement. Assist with system access, app usage, compliance, and training requirements. Maintain regular communication to increase workforce availability and engagement. Proactively support utilisation, helping maximise shift uptake and workforce activity.
- Bookings & Scheduling: Coordinate shift bookings to meet client requirements efficiently and effectively. Match workforce availability to client demand, ensuring high fill rates and service continuity. Resolve scheduling issues and last‑minute changes quickly and professionally. Maintain accurate booking and scheduling records in line with company processes.
- Territory Performance: Use systems and data to monitor activity, prioritise workload, and support decision‑making. Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction. Identify trends, risks, and opportunities within the territory. Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.
What we’ll be looking for: (skills, experience + qualifications) We're looking for a highly organised and customer‑focused individual who thrives in a busy environment and enjoys building relationships. Experience in a coordination, operations, customer service, or workforce planning role (healthcare or staffing experience is advantageous). Excellent communication and relationship‑building skills. Strong organisational skills with the ability to manage multiple priorities. Confidence using CRM systems, workforce platforms, and digital tools. A proactive, solutions‑focused approach to problem‑solving. High attention to detail and accuracy. Resilience, adaptability, and the ability to perform under pressure.
Equality, diversity, and inclusion: We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk.
Integrity: We do what’s right, even when no one is watching.
Respect: Every voice matters, and every person counts.
Empathy:
Territory Partner employer: Newcross Healthcare Solutions Limited
At Newcross Healthcare, we pride ourselves on being a purpose-driven organisation that values integrity, respect, empathy, and teamwork. Our hybrid working model in Plymouth allows for flexibility while fostering a supportive team environment where you can make a real impact on healthcare delivery. With opportunities for professional growth and a commitment to equality, diversity, and inclusion, we offer a rewarding workplace for those looking to thrive in a fast-paced, operational role.
Contact Details:
Newcross Healthcare Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Territory Partner
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Newcross Healthcare Solutions Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Newcross Healthcare Solutions Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Newcross Healthcare Solutions Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Territory Partner
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Newcross Healthcare Solutions Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Newcross Healthcare Solutions Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Newcross Healthcare Solutions Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Newcross Healthcare Solutions Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Newcross Healthcare Solutions Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Newcross Healthcare Solutions Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
