Territory Partner in Surrey

Surrey Full-Time 30000 - 30000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Connect healthcare professionals with clients, ensuring exceptional service and support.
Company: Join Newcross Healthcare, a purpose-driven organisation transforming healthcare delivery.
Benefits: Competitive salary, bonus potential, and a supportive team environment.
Other info: Embrace diversity and inclusion in a dynamic, fast-paced workplace.
Why this job: Make a real impact on healthcare while building meaningful relationships.
Qualifications: Experience in client-facing roles and excellent communication skills required.

The predicted salary is between 30000 - 30000 £ per year.

Location: Hybrid, Southampton (2 days per week in Newcross Office)

Salary: Up to £30,000 pa + up to £6,000 pa bonus

Contract type: Full time, permanent, 37.5 hours per week

Working Pattern: Working hours are Mon - Fri 08:00 - 18:00. This will be a mixture of shifts from 8.00am - 4.30pm, 9.00am - 5.30pm and 9.30am - 6.00pm.

Who are we? At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—driven by our values of Integrity, Respect, Empathy, and Teamwork. This is an exciting opportunity to join a purpose-driven organisation where you'll make a real impact on healthcare delivery.

What you'll be doing:

Delivering an exceptional experience for both clients and healthcare professionals.
Becoming the first point of contact for your clients, providing responsive, professional support every day.
Building long-term relationships based on trust, reliability, and outstanding service.
Understanding each client's workforce needs and delivering staffing solutions that keep services running smoothly.
Identifying opportunities to improve the client experience, strengthen partnerships, and support business growth.
Resolving issues quickly and confidently to ensure seamless service delivery.
Coordinating shift bookings and matching healthcare professionals with client requirements.
Managing last-minute changes and finding solutions to ensure excellent shift fulfilment.
Working collaboratively across recruitment, bookings, and operations teams to maximise coverage.
Helping healthcare professionals throughout their journey, from onboarding to day-to-day support.
Monitoring compliance, training, and workforce readiness to ensure the highest standards.
Using data and systems to monitor activity, identify trends, and support informed decision-making.
Contributing to key performance measures including client satisfaction, workforce utilisation, and fill rates.
Identifying risks and opportunities within your territory and working proactively to deliver the best outcomes.

What you'll bring:

Experience in a client-facing, operations, coordination, or scheduling role (healthcare or recruitment experience is a bonus).
Excellent communication skills with the confidence to build strong relationships across multiple channels.
Outstanding organisation skills and the ability to juggle competing priorities.
A proactive, solutions-focused mindset with the ability to stay calm under pressure.
Confidence using CRM systems, workforce platforms, and digital tools.
Strong attention to detail and excellent problem-solving skills.
Resilience, adaptability, and a genuine passion for delivering great service.

Why Newcross? At Newcross, our people make the difference. We live our values every day, working together to deliver outstanding service for our clients and meaningful opportunities for our healthcare professionals.

Equality, diversity, and inclusion: We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all.