Territory Partner in Edinburgh

Reporting to: Territory Manager

Location: Hybrid, Edinburgh, Scotland (2 days per week in Hamilton Newcross Office)

Salary: Up to £30,000 pa + up to £6,000 pa bonus

Contract type: Full time, permanent, 37.5 hours per week

Working Pattern: Working hours are Mon - Fri 08:00 - 18:00. This will be a mixture of shifts from 8.00am - 4.30pm, 9.00am - 5.30pm and 9.30am - 6.00pm.

At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—driven by our values of Integrity, Respect, Empathy, and Teamwork. This is an exciting opportunity to join a purpose-driven organisation where you'll make a real impact on healthcare delivery. You'll be part of a supportive team, helping connect healthcare professionals with the shifts that matter while delivering exceptional service to our clients every day.

At Newcross Healthcare, we're passionate about delivering outstanding care by connecting the right healthcare professionals with the clients who need them most. As a Territory Partner, you'll be at the heart of making that happen. This is more than a coordination role. It's an opportunity to build trusted client relationships, solve real-world challenges, and make a direct impact on healthcare delivery across your territory. Every booking you secure, every relationship you strengthen, and every challenge you overcome helps ensure people receive the care they deserve. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions that make a difference, we'd love to hear from you.

What you'll be doing:

• Delivering outstanding client success
• Becoming the first point of contact for your clients, providing responsive, professional support every day.
• Building long-term relationships based on trust, reliability, and outstanding service.
• Understanding each client's workforce needs and delivering staffing solutions that keep services running smoothly.
• Identifying opportunities to improve the client experience, strengthen partnerships, and support business growth.
• Resolving issues quickly and confidently to ensure seamless service delivery.

Keeping healthcare moving

• Coordinating shift bookings and matching healthcare professionals with client requirements.
• Managing last-minute changes and finding solutions to ensure excellent shift fulfilment.
• Working collaboratively across recruitment, bookings, and operations teams to maximise coverage.

Supporting and engaging our workforce

• Helping healthcare professionals throughout their journey, from onboarding to day-to-day support.
• Building strong relationships that encourage engagement, availability, and successful shift uptake.
• Monitoring compliance, training, and workforce readiness to ensure the highest standards.

Driving territory performance

• Using data and systems to monitor activity, identify trends, and support informed decision-making.
• Contributing to key performance measures including client satisfaction, workforce utilisation, and fill rates.
• Identifying risks and opportunities within your territory and working proactively to deliver the best outcomes.

What you'll bring:

We're looking for someone who enjoys working with people and takes pride in delivering exceptional service. You'll ideally have:

• Experience in a client-facing, operations, coordination, or scheduling role (healthcare or recruitment experience is a bonus).
• Excellent communication skills with the confidence to build strong relationships across multiple channels.
• Outstanding organisation skills and the ability to juggle competing priorities.
• A proactive, solutions-focused mindset with the ability to stay calm under pressure.
• Confidence using CRM systems, workforce platforms, and digital tools.
• Strong attention to detail and excellent problem-solving skills.
• Resilience, adaptability, and a genuine passion for delivering great service.

At Newcross, our people make the difference. We live our values every day, working together to deliver outstanding service for our clients and meaningful opportunities for our healthcare professionals. As a Territory Partner, you'll play a vital role in helping clients succeed, supporting our workforce, and contributing to better healthcare outcomes across your region. If you're ready to make an impact in a role where relationships, service, and success come together, we'd love to welcome you to Newcross.

Equality, diversity, and inclusion: We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.