At a Glance
- Tasks: Manage care rotas and ensure high-quality support for clients in their homes.
- Company: Join Newcross Healthcare, a leader in innovative healthcare staffing.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Other info: Supportive environment with a focus on teamwork and personal development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for delivering outstanding care.
The predicted salary is between 25000 - 28000 £ per year.
Reporting to: Community Care Regional Manager
Location: Hybrid – North / Midlands
Salary: £25,000 + up to £3,000 pa bonus (pro rata for FTC)
Contract type: Full time, FTC - covering mat leave (up to 8 months)
Working Pattern: Core hours are Monday – Friday 09:00 – 17:30 (37.5 hours per week) - Some flexibility will be required to include working some evenings and 1 in 4 weekends.
Who are we?
At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—anchored by our values of Integrity, Respect, Empathy, and Teamwork. As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning, and accredited training. By combining professional excellence and intelligent technology with genuine human compassion, we’re shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and unwavering support for our teams.
Who are you?
As a Community Care Executive, you’ll be at the very core of our service delivery — ensuring that every individual we support receives safe, high-quality care in the comfort of their own home. You’ll combine strategic thinking with compassion, balancing client needs with team wellbeing, and building strong relationships that truly make a difference. From designing seamless care rotas to mentoring staff and supporting families, your impact will be felt every single day.
What will you do?
- Create and manage dynamic rotas that ensure consistent, person-centred care
- Adapt quickly to changing needs, staffing challenges, and urgent situations
- Oversee annual leave and lead supportive return-to-work processes
- Bring your team together through regular meetings and shared success
- Partner with business development teams to launch new care packages effectively
- Assess local workforce capacity to make confident, timely decisions
- Ensure every new client is supported by skilled, fully prepared carers
- Lead the day-to-day management of incoming calls with professionalism and empathy
- Resolve queries from clients, families, and professionals with clarity and care
- Maintain accurate, high-quality written communication
- Support recruitment, onboarding, and mobilisation of new team members
- Coordinate training and inductions tailored to client needs
- Carry out performance reviews, celebrate success, and develop talent
- Be part of a supportive on-call rota
- Respond calmly and confidently to urgent situations
- Ensure all staff remain fully compliant with mandatory training
- Coordinate refresher sessions and ongoing learning
- Assist with audits, reporting, and continuous improvement initiatives
- Help shape a service we’d be proud to deliver to our own loved ones
What we’ll be looking for: (skills, experience + qualifications)
- Exceptional communication and organisational skills
- A strong understanding of safeguarding, governance, and care standards
- A proactive, solutions-focused mindset with a drive to achieve results
- Confidence using MS Office, care systems, and modern digital/AI tools
- A collaborative, team-oriented approach with high attention to detail
- The ability to juggle priorities and stay calm under pressure
- A genuine passion for delivering outstanding care and improving lives
Why Join Newcross Healthcare?
At Newcross Healthcare, we don’t just provide care — we set the standard. You’ll be part of a supportive, forward-thinking organisation where your voice matters, your growth is encouraged, and your work has real purpose.
Integrity We do what’s right, even when no one is watching.
Respect Every voice matters, and every person counts.
Empathy Our values shape how we care for patients and support our teams – grounded in integrity, empathy, respect, and a commitment to teamwork. We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk.
Community Care Executive in Birmingham employer: Newcross Healthcare Solutions Limited
At Newcross Healthcare, we pride ourselves on being an exceptional employer that values integrity, respect, empathy, and teamwork. Our hybrid working model in the North/Midlands allows for flexibility while providing a supportive environment where your contributions are recognised and your professional growth is nurtured. With access to innovative training and development opportunities, you will play a vital role in delivering high-quality care, making a meaningful impact in the lives of those we support.
Contact Details:
Newcross Healthcare Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Care Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Community Care Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to care standards and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for care! During interviews, share personal stories that highlight your commitment to delivering outstanding care and improving lives. This will help you connect with the interviewers on a deeper level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Newcross Healthcare and being part of our mission.
We think you need these skills to ace Community Care Executive in Birmingham
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for delivering outstanding care shine through. Share personal experiences or motivations that drive you to make a difference in people's lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Community Care Executive role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on conveying your message effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be seen by the right people, and you'll be one step closer to joining our amazing team!
How to prepare for a job interview at Newcross Healthcare Solutions Limited
✨Know Your Values
Before the interview, take some time to familiarise yourself with Newcross Healthcare's values: Integrity, Respect, Empathy, and Teamwork. Think about how your own values align with theirs and prepare examples that showcase your commitment to these principles.
✨Showcase Your Communication Skills
As a Community Care Executive, exceptional communication is key. During the interview, practice clear and concise responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to client care or team management.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you adapted quickly to changing needs or resolved conflicts. This will show your proactive mindset and ability to stay calm under pressure, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your expectations.
