At a Glance
- Tasks: Support and optimise our Warehouse Management System while troubleshooting tech issues.
- Company: Join NewCold, a leader in innovative food supply chain solutions.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge technology.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Make a real impact on the future of food logistics and sustainability.
- Qualifications: Experience with Warehouse Management Systems and strong problem-solving skills.
The predicted salary is between 56250 - 68750 £ per year.
At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers. Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we're pioneering smarter, more sustainable operations to keep the world's food fresh and safe.
We are seeking a Key User / IT Systems Specialist to join our team in Wakefield. Acting as the vital operational and technical bridge between warehouse operations and IT systems, you will play a key role in supporting the technology and systems that keep our highly automated warehouse operating efficiently.
Working closely with IT Specialists, IT Managers and operational teams, you will oversee daily system operations, manage hardware configurations, administer site data and user setups, and troubleshoot automated warehouse processes. This varied role offers the opportunity to combine technical expertise with operational knowledge while supporting a wide range of warehouse management and automation systems.
Key Responsibilities:
- You will support the day-to-day operation of our Warehouse Management System (MLS), including creating and managing inbound, outbound and mixing orders, facilitating order transfers to the Transport Management System (TMS), configuring XML outputs and maintaining barcode structures.
- You will monitor workload screens, Crontab functionality and associated algorithms, manage stock adjustments, pallet parameters and reason codes, and support specialised operational processes including detopping and picking.
- The role includes configuring and installing laptops, workstations and site hardware, administering standard and RF user accounts, maintaining category relations and supporting the site's Access Control system, including security card administration and associated protocols.
- You will monitor, diagnose and resolve system issues using specialist diagnostic tools, Maintenance IF screens and Dashboard error screens. You will log, track and manage incidents through Topdesk Case Management and utilise tools such as Agent Ransack to support system investigations and log analysis.
- A key aspect of the role is developing and maintaining a comprehensive understanding of automated site control systems, including MFCS, C3 and CHUI, together with the reshuffle programme and associated optimisation algorithms. You will support all Radio Frequency (RF) processes and maintain an understanding of customer-specific operational and system requirements.
- Working collaboratively across departments, you will help support efficient operations, effective system performance and continuous improvement across the site.
Responsibilities are indicative, not exhaustive.
Requirements:
- We're looking for someone with a strong technical aptitude and proven experience working with Warehouse Management Systems (WMS), logistics software or similar operational IT systems.
- Experience in user access management, hardware configuration and IT systems troubleshooting is highly desirable. Previous experience with helpdesk systems, such as Topdesk, and automated material handling or logistics software would be advantageous.
- You should possess strong analytical and problem-solving skills, excellent attention to detail and the ability to investigate and resolve technical and operational issues within a fast-paced environment.
- A good understanding of end-to-end supply chain operations, including inbound, outbound, picking and stock control processes, would be beneficial. Experience within a warehouse, logistics or automated operational environment would be advantageous.
- The successful candidate will be an effective communicator with the ability to bridge technical IT concepts and operational warehouse requirements, building strong working relationships across both operational and technical teams.
Ready to make an impact? Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative and sustainable food supply chain. Your next career chapter starts at NewCold.
Whether you're an experienced warehouse systems professional, logistics systems specialist, IT support technician or systems administrator looking to develop your career within warehouse automation and logistics technology, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?
Key User / IT Systems Specialist in Wakefield employer: NewCold
NewCold is an excellent employer that prioritises the wellbeing of its employees, offering competitive pay and flexible shifts tailored to your lifestyle. With a strong focus on professional development and a supportive work culture, you'll find ample opportunities for growth while being part of a dedicated team in Corby, UK, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Key User / IT Systems Specialist in Wakefield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like NewCold and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at NewCold!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like NewCold keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key User / IT Systems Specialist in Wakefield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to NewCold:This is your chance to really connect with the team at NewCold. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at NewCold
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with NewCold.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show NewCold that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at NewCold. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
