At a Glance
- Tasks: Lead and modernise IT operations across automated cold-chain sites.
- Company: Join NewCold, a pioneer in the food supply chain industry.
- Benefits: Enhanced leave, employee assistance, career progression, and structured training.
- Other info: Dynamic hybrid role with opportunities for international collaboration.
- Why this job: Make a real impact on food safety and sustainability with cutting-edge technology.
- Qualifications: Strong IT leadership experience and knowledge of WMS/TMS platforms.
The predicted salary is between 51750 - 63250 £ per year.
Build thefuture of food
At New Cold, we’re shaping the futureof the food supply chain.
Our warehouses and transportnetwork connect the world’s major food manufacturers with retailers and food service providers.
Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact.
Togetherwith advanced robotics and cutting-edge technology, we’re not just keeping upwith the times —we’re pioneering smarter, more sustainable operations to keep theworld’s food fresh and safe.
To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!
Shift Pattern
This is a hybrid role withregular on-site presence required at both Corby and Wakefield.
The successfulcandidate will hold accountability for on-call escalation rota quality, although this is not a first-line on-call position.
Flexibility will be requiredduring major incidents or customer-critical events, along with occasionaltravel to Breda and other European sites.
Location
Based at Corby site, with regular travel between Corby and Wakefield and occasional travel to Breda, Netherlands.
Benefits
- Deathin service benefit.
- Enhancedannual leave package.
- Employee Assistance Programme through Help at Hand and Grocery Aid.
- Fundedeye test and contribution towards glasses.
- On-sitecanteen and complimentary coffee machines.
- Freeon-site parking with strong transport links.
- Careerprogression within a growing, global organisation.
- Opportunityto shape a senior leadership role, with exposure to international IToperations and cross-country collaboration.
- Structuredtraining and development, including access to New Cold Academy.
- Job Responsibilities
- As Head of IT - UKOperations, you will lead and modernise the UK IT function across our automatedcold-chain sites, ensuring stable and proactive IT operations while acting asthe key link between UK operations and our global IT organisation.
Your responsibilitieswill include
- Leadingthe UK IT team delivering first and second line support across MLS, TMS, MFCS and automation, EDI, infrastructure, and site technology.
- Ensuringeffective 24/7 support coverage, including on-call rota oversight andincident triage standards.
- Maintaininghigh availability of critical systems supporting automated cranes, monorails, buffers, and customer integrations.
Establishinggovernance structures, including a UK IT Steering Group and ITIL alignedprocesses for incident, change, and problem management.
- Buildingdeeper local technical capability across SQL/Progress DB, EDI integration, automation systems, and networking.
- Owninginfrastructure lifecycle planning, cyber security posture, and disasterrecovery testing.
- Actingas senior IT contact for key UK customers, improving proactive incidentcommunication.
- Leading, coaching, and developing the UK IT team, introducing skills matrices, PDPs, and succession planning.
Requirements
- Strongunderstanding of WMS/TMS platforms and warehouse automation systems.
- Experiencewith SQL or Progress DB troubleshooting and data analysis.
- Solidgrounding in EDI standards, mapping, and integration flows.
- Goodknowledge of network infrastructure, including switching, VLANs, and Wi-Fi.
- Experiencewith ITIL processes and service management tooling such as Top Desk.
- Provenleadership of IT teams within 24/7 operational environments.
- Strongstakeholder management skills across operations, commercial, and global ITteams.
- Excellentcommunication skills, with the ability to translate technical detail intoclear business language.
- Experienceworking directly with external customers on IT issues and root causeanalysis.
Ready to make an impact?
Ourgoal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions.
Join our team andhelp build a more efficient, innovative, and sustainable food supply chain.
Your next career chapter starts at New Cold.
Whether you’re a seasoned expert or just starting your career, New Coldprovides the opportunities and challenges that allow you to grow and excel.
Ready to turn your curiosity into impact?
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Head of IT Operations in Corby employer: NewCold
NewCold is an excellent employer that prioritises the wellbeing of its employees, offering competitive pay and flexible shifts tailored to your lifestyle. With a strong focus on professional development and a supportive work culture, you'll find ample opportunities for growth while being part of a dedicated team in Corby, UK, where your contributions are valued and rewarded.
