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- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Join NewCold, a pioneer in the food supply chain with innovative tech.
- Benefits: Competitive salary, Monday to Friday hours, and growth opportunities.
- Why this job: Make a real impact on food safety and sustainability while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team environment focused on innovation and continuous improvement.
The predicted salary is between 24000 - 32000 £ per year.
Build the future of food. At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers. Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting‑edge technology, we're not just keeping up with the times – we're pioneering smarter, more sustainable operations to keep the world's food fresh and safe. To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward‑thinking environment? Join us!
Your role as a Customer Account Coordinator:
As a Customer Account Coordinator, you will be the main point of contact for a dedicated customer base. You will ensure that queries are resolved efficiently, that service levels remain consistent, and that both internal and external stakeholders receive clear and accurate information. You will play a key role in driving a positive, customer focused culture across the site. This position suits someone with strong communication skills, excellent attention to detail, confidence working with data, and previous experience in a customer facing environment. You will work closely with transport, warehouse, planning, and quality teams to support operational continuity.
Salary: £28,000 per year (DOE). Hours: Monday to Friday (08:00 to 16:30).
Key Responsibilities:
- Manage and submit daily customer reports and KPIs with accuracy and consistency.
- Work collaboratively with customers and hauliers to ensure delivery expectations are met.
- Provide customers with timely updates relating to stock, discrepancies, and service issues.
- Support the management of inbound and outbound quality concerns by ensuring appropriate processes are followed.
- Monitor customer standards across the site and work with teams to address any deviations.
- Maintain strong communication channels throughout the site and across external partners.
- Identify opportunities to improve service quality and contribute towards continuous improvement.
- Support operational colleagues where required to maintain an efficient and safe working environment.
- Build productive relationships that promote confidence and clarity for our customers.
Requirements:
- Proven experience in a customer facing role within a fast paced operational, logistics, transport or supply chain environment.
- Strong communication and teamwork skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office applications.
Ready to make an impact? Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold. Whether you're a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact? Explore careers at NewCold. Visit our website to learn more and apply.
Customer Account Coordinator in Corby employer: NewCold
Contact Detail:
NewCold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at NewCold. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching NewCold's values and recent projects. Show us you’re not just another candidate – demonstrate your passion for shaping the future of food!
✨Tip Number 3
Practice your communication skills! As a Customer Account Coordinator, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at NewCold.
We think you need these skills to ace Customer Account Coordinator in Corby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Coordinator role. Highlight your experience in customer-facing positions and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to convey information clearly. Use examples from your past experiences where you’ve successfully managed customer queries or collaborated with teams.
Be Detail-Oriented: Attention to detail is crucial for managing reports and KPIs. When writing your application, ensure there are no typos or errors. This will demonstrate your commitment to accuracy and professionalism, which we value highly at NewCold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re there!
How to prepare for a job interview at NewCold
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've resolved issues or improved service quality in previous roles. This will show that you understand the importance of a customer-focused culture, which is key for the Customer Account Coordinator position.
✨Get Familiar with the Food Supply Chain
Do a bit of research on the food supply chain and logistics industry. Understanding how NewCold operates and the challenges they face will help you speak confidently about how you can contribute to their goals. Plus, it shows you're genuinely interested in the role and the company.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare to demonstrate your ability to convey information clearly. You might want to practice explaining complex ideas simply or discussing how you've maintained strong communication channels in past jobs. This will highlight your fit for the collaborative environment at NewCold.
✨Be Data Savvy
As you'll be managing daily reports and KPIs, make sure you're comfortable discussing your experience with data. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will reassure them that you can handle the accuracy and attention to detail required for the job.