At a Glance
- Tasks: Lead and modernise UK IT operations, ensuring stable support across automated cold-chain sites.
- Company: Join NewCold, a pioneer in the food supply chain with innovative technology.
- Benefits: Enhanced leave, employee assistance, free parking, and career progression opportunities.
- Other info: Dynamic hybrid role with international exposure and structured training for growth.
- Why this job: Make a real impact on the future of food with cutting-edge technology and a collaborative team.
- Qualifications: Strong IT leadership experience, knowledge of WMS/TMS, and excellent communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Build thefuture of food
At New Cold, we’re shaping the futureof the food supply chain.
Our warehouses and transportnetwork connect the world’s major food manufacturers with retailers and food service providers.
Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact.
Togetherwith advanced robotics and cutting-edge technology, we’re not just keeping upwith the times and we’re pioneering smarter, more sustainable operations to keep theworld’s food fresh and safe.
To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!
Shift Pattern
This is a hybrid role withregular on-site presence required at both Corby and Wakefield.
The successfulcandidate will hold accountability for on-call escalation rota quality, although this is not a first-line on-call position.
Flexibility will be requiredduring major incidents or customer-critical events, along with occasionaltravel to Breda and other European sites.
Location
Based at Corby site, with regular travel between Corby and Wakefield and occasional travel to Breda, Netherlands.
Benefits
- Deathin service benefit.
- Enhancedannual leave package.
- Employee Assistance Programme through Help at Hand and Grocery Aid.
- Fundedeye test and contribution towards glasses.
- On-sitecanteen and complimentary coffee machines.
- Freeon-site parking with strong transport links.
- Careerprogression within a growing, global organisation.
- Opportunityto shape a senior leadership role, with exposure to international IToperations and cross-country collaboration.
- Structuredtraining and development, including access to New Cold Academy.
- Job Responsibilities
- As Head of IT - UKOperations, you will lead and modernise the UK IT function across our automatedcold-chain sites, ensuring stable and proactive IT operations while acting asthe key link between UK operations and our global IT organisation.
Your responsibilitieswill include
- Leadingthe UK IT team delivering first and second line support across MLS, TMS, MFCS and automation, EDI, infrastructure, and site technology.
- Ensuringeffective 24/7 support coverage, including on-call rota oversight andincident triage standards.
- Maintaininghigh availability of critical systems supporting automated cranes, monorails, buffers, and customer integrations.
Establishinggovernance structures, including a UK IT Steering Group and ITIL alignedprocesses for incident, change, and problem management.
- Buildingdeeper local technical capability across SQL/Progress DB, EDI integration, automation systems, and networking.
- Owninginfrastructure lifecycle planning, cyber security posture, and disasterrecovery testing.
- Actingas senior IT contact for key UK customers, improving proactive incidentcommunication.
- Leading, coaching, and developing the UK IT team, introducing skills matrices, PDPs, and succession planning.
Requirements
- Strongunderstanding of WMS/TMS platforms and warehouse automation systems.
- Experiencewith SQL or Progress DB troubleshooting and data analysis.
- Solidgrounding in EDI standards, mapping, and integration flows.
- Goodknowledge of network infrastructure, including switching, VLANs, and Wi-Fi.
- Experiencewith ITIL processes and service management tooling such as Top Desk.
- Provenleadership of IT teams within 24/7 operational environments.
- Strongstakeholder management skills across operations, commercial, and global ITteams.
- Excellentcommunication skills, with the ability to translate technical detail intoclear business language.
- Experienceworking directly with external customers on IT issues and root causeanalysis.
Ready to make an impact?
Ourgoal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions.
Join our team andhelp build a more efficient, innovative, and sustainable food supply chain.
Your next career chapter starts at New Cold.
Whether you’re a seasoned expert or just starting your career, New Coldprovides the opportunities and challenges that allow you to grow and excel.
Ready to turn your curiosity into impact?
Explore careers at New Cold
Can we welcome you on board as our new Head of IT Operations and help continueour successful growth?
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Head of IT Operations in Corby employer: Newcold-Advanced-Cold-Logistics-1
At NewCold, we pride ourselves on being an exceptional employer, offering our drivers not only competitive pay but also a comprehensive benefits package that prioritises your long-term wellbeing and career growth. With a strong focus on employee development, modern facilities, and a supportive work culture, you will find yourself in a role that values your contributions while providing the opportunity to thrive within a global leader in temperature-controlled logistics.
Contact Details:
Newcold-Advanced-Cold-Logistics-1 Recruitment Team
