At a Glance
- Tasks: Lead a high-performing IT support team and enhance customer service experiences.
- Company: Join Newcastle Strategic Solutions Limited, a forward-thinking organisation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by shaping technology experiences for your colleagues.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Newcastle Strategic Solutions Limited is seeking an IT Service Desk and Support Manager to lead a high-performing IT support function.
You will balance customer service with governance and compliance while shaping how colleagues experience technology.
You will also drive improvements in self-service, knowledge management and service portals, working with incident, problem and service improvement teams to deliver value across the organisation.
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IT Service Desk Lead — Hybrid, 35-Hour Week, Growth & Impact in Newcastle upon Tyne employer: Newcastle
Newcastle Building Society is an excellent employer that values teamwork and accuracy, offering a supportive work culture where process improvement is at the forefront. With hybrid working options and a competitive salary, employees are encouraged to grow and develop their skills in a risk-controlled environment, making it a rewarding place for those looking to make a meaningful impact in the financial sector.
