Newcastle Building Society is seeking an IT Service Desk Team Lead to oversee daily operations, triage and analyst activity, ensuring incidents and service requests are resolved promptly and SLAs are met.
You will lead Triage Analysts and Service Desk Analysts, coordinating with Incident, Problem and Change teams. ServiceNow experience and ITIL Foundation are highly beneficial for this role.
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IT Service Desk Lead — Elevate Support & Team Growth in Newcastle upon Tyne employer: Newcastle
Newcastle Building Society is an excellent employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With the flexibility of hybrid working arrangements and a competitive benefits package, employees can thrive in a process-oriented environment while contributing to meaningful financial operations in the community.
