Newcastle Strategic Solutions Limited is seeking an IT Service Desk Team Lead to oversee day-to-day operations and guide a team of triage and service desk analysts in delivering timely support. You will drive adherence to incident and change processes and collaborate with senior IT leads.
The role focuses on improving first-time fix rates, managing ticket flow and maintaining strong customer outcomes in a regulated, service-driven environment.
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IT Service Desk Lead — Coach Teams, Improve Fix Rate in Newcastle upon Tyne employer: Newcastle
Newcastle Building Society is an excellent employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With the flexibility of hybrid working arrangements and a competitive benefits package, employees can thrive in a process-oriented environment while contributing to meaningful financial operations in the community.
