Assistant Night Manager in Newcastle upon Tyne

Position Overview

As an Assistant Night Manager at our five-star hotel you are responsible for overseeing the overnight operation ensuring the highest standards of guest service safety and efficiency are maintained throughout the night. You act as a key point of contact for guests and staff after hours resolving issues with discretion professionalism and a calm confident manner. You support the Night Manager in upholding the brands luxury standards and in ensuring a seamless transition between day and night operations.

Key Responsibilities

Guest Service Excellence

• Provide a warm secure and professional welcome to all late-arriving or departing guests.
• Respond promptly and discreetly to guest requests queries and emergencies ensuring guest satisfaction is maintained at all times.
• Monitor guest feedback and ensure all concerns or service opportunities are resolved or communicated appropriately.
• Offer personalized assistance ensuring guests feel supported and valued during overnight hours.
• Maintain visibility in public areas offering support and guidance with a calm and polished presence.

Operational Duties

• Assist with overnight check-ins and check-outs ensuring accuracy and adherence to brand standards.
• Support night audit procedures including reconciling financial transactions and preparing daily reports.
• Monitor and manage lobby activity and hotel security procedures responding to incidents or disturbances swiftly and professionally.
• Ensure all public and back-of-house areas remain secure clean and well-presented throughout the night.
• Conduct floor walks to ensure guest comfort fire safety compliance and operational readiness.

Leadership & Team Support

• Supervise and support the night team including porters housekeeping and security ensuring effective communication task completion.
• Lead by example upholding service standards and encouraging a culture of professionalism empathy and teamwork.
• Assist in the training and development of new night staff offering guidance and feedback as needed.
• Coordinate effective handovers with the incoming morning team to ensure continuity of service.

Compliance & Safety

• Maintain a strong understanding of fire health and safety procedures acting as a designated Fire Marshal when required.
• Conduct regular checks of fire exits alarms and other emergency equipment reporting any faults immediately.
• Ensure all hotel policies procedures and legal requirements are adhered to during overnight hours.
• Record and report any maintenance issues incidents or guest complaints through the appropriate channels.

General Responsibilities

• Attend mandatory training team briefings and performance evaluations as required.
• Support the Night Manager in any administrative or operational duties.
• Assist with late-night room service guest amenities and VIP arrivals where necessary.
• Perform any reasonable duties assigned by hotel leadership in alignment with business needs.
• Act as an ambassador for the hotel upholding the brands values service ethos and commitment to excellence at all times.

Required Experience

Manager

Key Skills

Abinitio,Access,Account Development,Commerce,Content Development,Horticulture

Employment Type: Full-Time

Experience: years

Vacancy: 1