At a Glance
- Tasks: Engage with customers and communities, providing financial advice and support.
- Company: Join Manchester Building Society, a trusted high street presence in Greater Manchester.
- Benefits: Competitive salary, bonus scheme, generous leave, and career development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and community engagement.
- Why this job: Make a real difference in your community while building lasting relationships.
- Qualifications: Strong people skills and a passion for helping others; no financial experience needed.
The predicted salary is between 25469 - 29305 £ per year.
We're bringing face to face savings, mortgages and financial advice back to Greater Manchester and are looking for community-minded people with strong local connections, particularly in Oldham, Tameside and Rochdale, to join us in King Street. Following the merger of Newcastle Building Society and Manchester Building Society in 2023, we were delighted to return to Manchester's high street. As we continue to expand our branch network across Greater Manchester, we're looking for Customer Advisers to help make a real difference in the communities we serve.
As a Customer Adviser, you'll be the face of Manchester Building Society within both our branches and the local communities. This is a people-focused role where building relationships is at the heart of everything you do. While you'll support customers in branch with savings accounts, transactions, appointments and financial conversations, a key part of the role is getting out into the community. You'll represent the Society at local events, schools, community groups and shopping centres, helping to raise awareness of our services and build lasting connections with local people. No two days are the same. One day you could be welcoming customers into branch and helping them achieve their financial goals; the next, you could be delivering a financial education session to a community group, supporting vulnerable customers, or networking with local organisations.
Working closely with your colleagues, you'll deliver exceptional customer service, create positive customer experiences, and help bring face-to-face financial services back to local high streets. Our branches are typically open Monday to Saturday between 7.30am - 6.30pm, and we're happy to discuss both full-time and part-time opportunities.
About You
Being great with people and building strong relationships comes naturally to you. You'll be confident communicating with a wide range of customers and comfortable engaging with people in both branch and community settings. You'll bring a proactive, resilient and growth-focused mindset, along with excellent listening skills and the ability to really understand and empathise with others. Building trust and helping customers achieve positive outcomes is something you genuinely enjoy. A natural team player, you'll work closely with your colleagues to deliver an outstanding customer experience while supporting the wider goals of the Society.
We understand that you may not have worked in financial services before, and that's absolutely fine. We're looking for people whose personality, enthusiasm and values align with our own. Experience of delivering excellent customer service and achieving sales outcomes will provide a strong foundation, and we'll support you to build your knowledge and confidence in the role. In return, you'll benefit from a tailored 12-week training programme, ongoing development conversations, and opportunities to grow and progress your career with us.
About Us
As we continue to grow across Greater Manchester, Manchester Building Society is strengthening its position as a trusted high street presence, combining the strength of a modern mutual with a genuine commitment to local people and neighbourhoods. Our branches will provide trusted savings and mortgage products, supported by expert financial guidance for people living in the areas we serve. Building and maintaining strong relationships with existing and prospective customers is at the heart of what we do. Through meaningful engagement and a personalised approach, we help customers understand and respond to their changing financial needs with confidence. We are passionate about making a positive difference in our local areas by developing community spaces, supporting local groups, and creating lasting benefits for future generations.
As an inclusive employer and member-owned mutual, we strive to reflect the diversity of the communities we serve and welcome applications from people of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, and we are committed to creating a workplace where everyone feels they belong.
What do you get in return?
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35 hour weekly contract
- 25 days' annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days' holiday
- Above statutory family leave entitlement - 3 months full
Branch Customer Adviser in Manchester employer: Newcastle
As an Assistant Night Manager at our prestigious five-star hotel, you will be part of a dynamic team dedicated to delivering exceptional guest experiences in a luxurious environment. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive work culture, where your contributions are valued and recognised. Located in a vibrant area, we offer unique advantages such as flexible working hours and opportunities for career advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Customer Adviser in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Newcastle. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Branch Customer Adviser in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Newcastle.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Newcastle's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Newcastle
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Newcastle.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Newcastle will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Newcastle employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
