Newcastle Building Society is seeking an IT Service Desk Team Lead to oversee daily operations of the Service Desk, guiding triage and service desk analysts to ensure timely incident resolution and strong customer experience. The role requires extensive experience in IT service management, leadership of technical teams, and proficiency with ServiceNow and ITIL practices.
The salary band reflects LC2 level and is complemented by a robust benefits package and a focus on continuous service
#J-18808-Ljbffr
IT Service Desk Lead - Drive Support Excellence employer: Newcastle
Newcastle Building Society is an excellent employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With the flexibility of hybrid working arrangements and a competitive benefits package, employees can thrive in a process-oriented environment while contributing to meaningful financial operations in the community.
