Newcastle Strategic Solutions Limited is seeking a Service Desk Adviser to join the IT team in Newcastle. You will be the first point of contact for IT support queries via phone, email, chat and our service portal, logging incidents and providing triage.
Working in a shift rota from 8:00 to 20:00 on weekdays and 8:30 to 12:30 on Saturdays, you will resolve issues where possible, escalate when needed, and contribute to ITSM records and knowledge base improvements.
#J-18808-Ljbffr
First-Line IT Support Specialist employer: Newcastle
Newcastle Building Society is an excellent employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With the flexibility of hybrid working arrangements and a competitive benefits package, employees can thrive in a process-oriented environment while contributing to meaningful financial operations in the community.
