Unified Communications Lead

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Salary: £35,116 to £37,174 with progression to £45,413 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 27 July 2025

About us

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We shape the future of education and contribute to ground-breaking projects through IT innovation. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. To find out more about our dynamic customer-focused teams, visit Working in our IT Service .

The Role

Reporting into the Network Manager the Unified Communications Lead position is key in ensuring the smooth functioning of Newcastle University’s voice networks for academics, students and professional services users. The successful candidate will be responsible for the planning, monitoring, management, documentation, and support of unified communication services across the University campus and remote sites. Newcastle University is also at the start of the multimillion-pound investment to replace all wired and wireless network infrastructure across all of it sites. This role will be involved in both the support of the existing voice networks and their users and documenting and delivering the transition into operations on the new network.

The role will involve:

• Supporting, troubleshooting, documenting and configuring all aspects of Newcastle University’s voice network services
• Ensuring best performance and value for the University and the users of the systems
• Working at University sites in and around the Newcastle upon Tyne campus
• Remotely supporting sites including international campuses
• Reporting on system performance and meeting SLAs
• Managing call capacity to ensure continued high performance of voice systems, with special focus on times of critical call volumes during University processes such as UCAS Clearing
• Liaising with 3rd party suppliers
• Working closely with other NUIT departments such as Cyber Security, Platform & Services and Datacentre Operations to ensure smooth delivery of services which depend on the network
• Extensive formal and informal training opportunities

About you

We seek an IT professional with a broad expertise in unified communications and network technologies. To succeed in this role, you should possess:

• The ability to work with, support and mentor other network engineers in the team
• Expertise managing physical and virtual PABX systems
• A desire to deliver high quality support to enable others to do their jobs
• Demonstratable ability both to produce process documents and follow established process
• Experience of planning and delivering projects with minimal service disruption
• Previous experience installing, configuring, and supporting complex unified communication systems across multiple sites
• Experience working with an ITSM system
• The ability to manage several competing priorities and deliver on time
• A keenness to learn new skills and systems

If this description sounds like you, we invite you to apply by submitting a 2-page CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experience align with the job description. Click here for full details

The University values hybrid working; this role will require the holder to be on campus at least 60% of the time. This approach is flexible, informal, tailored to each team, and founded on trust.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silverAthena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

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