Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to keep student accommodation clean and welcoming!
- Company: Be part of Newcastle University, a diverse and inclusive employer.
- Benefits: Enjoy flexible hours, generous holidays, and wellbeing initiatives.
- Why this job: Make a positive impact on student life while developing your skills.
- Qualifications: Customer service experience and a team player attitude are essential.
- Other info: Work 20 hours a week, Monday to Friday, with potential weekend shifts.
Accommodation Services are looking to recruit a motivated individual to work as part of the Accommodation Team.
The successful candidate will be required to carry out day-to-day cleaning duties, including deep cleaning in student accommodation. Experience working as part of a team and in a customer service environment is essential. The candidate must have a flexible approach to work and be able to work at other residence sites as required.
Key Responsibilities:
- Clean, maintain, and undertake general tasks to ensure high-quality accommodation services.
- Follow health and safety policies to ensure a safe environment.
- Identify and report hazards or damages, taking immediate action when possible.
- Assist with stock control and issuing goods efficiently.
- Report concerns about residents\’ wellbeing.
- Handle routine customer queries and complaints.
- Support promotional activities, such as showing visitors around.
- Participate in training to improve skills and knowledge.
Essential Skills and Attributes:
- Customer-focused approach.
- Clear communication skills.
- Ability to follow instructions.
- Team player and capable of working independently.
- Flexible and adaptable.
- Standards-oriented and able to prioritize workload.
- Reliable and dependable.
- Positive attitude and enthusiasm.
Desirable Skills and Qualifications:
- Knowledge of cleaning duties and safety issues.
- Experience in hospitality and catering environments.
- Working in a customer-oriented service environment.
- Training in COSHH and Manual Handling.
- Literate and numerate.
Additional Attributes:
- Teamwork, sharing information, and supporting colleagues.
- Delivering high-quality results and enthusiasm for completing tasks.
- Confident and positive outlook.
- Problem-solving skills and open-mindedness.
Other Details:
Position: 20 hours per week, 9:00 am – 1:00 pm, Monday to Friday. Weekend work may be required. Contract: Permanent.
Newcastle University offers excellent benefits, including a generous holiday package, pension schemes, and wellbeing initiatives. We are committed to diversity and inclusion, supporting equal opportunities and being a Disability Confident employer.
#J-18808-Ljbffr
Residences Assistant (Part Time) The Role The Person employer: Newcastle University
Contact Detail:
Newcastle University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Assistant (Part Time) The Role The Person
✨Tip Number 1
Familiarise yourself with the specific cleaning protocols and health and safety regulations relevant to student accommodation. This knowledge will not only help you during the interview but also demonstrate your commitment to maintaining a safe and clean environment.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that involved teamwork. Be ready to share examples of how you've effectively communicated and resolved issues, as this is crucial for the role.
✨Tip Number 3
Show your flexibility by being open to working at different residence sites. Mention any past experiences where you adapted to new environments or tasks quickly, as this will align with the job's requirements.
✨Tip Number 4
Prepare to discuss your approach to teamwork and how you support colleagues. Think of specific instances where you contributed positively to a team dynamic, as this will resonate well with the values of the Accommodation Team.
We think you need these skills to ace Residences Assistant (Part Time) The Role The Person
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning, customer service, and teamwork. Use specific examples that demonstrate your ability to follow instructions and maintain high standards.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your flexible approach to work and any relevant experience in hospitality or customer service.
Highlight Health and Safety Awareness: Since the role involves following health and safety policies, include any training or experience you have related to this. Mention your understanding of COSHH and Manual Handling if applicable.
Showcase Teamwork and Communication Skills: Emphasise your ability to work as part of a team and communicate effectively. Provide examples of how you've successfully collaborated with others in previous roles or projects.
How to prepare for a job interview at Newcastle University
✨Show Your Customer Service Skills
Since the role requires a customer-focused approach, be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Teamwork
This position involves working as part of a team, so be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team's success or supported colleagues in achieving a common goal.
✨Emphasise Flexibility and Adaptability
The job requires a flexible approach, so mention any experiences where you've had to adapt to changing circumstances or take on different responsibilities. This will show that you're ready to handle the dynamic nature of the role.
✨Highlight Your Attention to Detail
As cleaning and maintaining high-quality accommodation is a key responsibility, be sure to talk about your attention to detail. Provide examples of how you've ensured cleanliness and safety in previous roles, and your understanding of health and safety policies.
