Operations and Education Administrator

We are looking for a proactive, detail-focused, and motivated individual with a can-do attitude to join the Education team of Newcastle Law School. The role involves providing comprehensive administrative support for research programmes, alumni relations, event organisation, social media content creation, web editing, purchasing, student employment processes and reception cover. You will also act as School Safety Officer, first aider, fire marshal and DSE assessor.

Key Accountabilities:

• Provide a professional and proactive service to students and academic colleagues, responding to queries and requests quickly and efficiently and referring onwards where appropriate.
• Support the administration and delivery of education and student experience related activities, e.g. induction, scholarship administration, employability opportunities, alumni relations.
• Take the lead on administrative support to colleagues and students including purchasing, coordinating events and internal and external communications.
• Develop, implement and maintain effective office procedures and systems that ensure support is efficient, timely and accurate.
• Act as secretary to meetings, arrange rooms, prepare and circulate agendas, take minutes and monitor action progress.
• Understand and implement relevant policies and procedures.
• Work as part of a wider Law School professional services team and undertake other duties within the scope and general nature of the grade.

Knowledge, Skills and Experience:

• A flexible attitude to work demands and a commitment to excellent customer service.
• Good IT skills with experience of the Microsoft suite of programmes.
• Excellent verbal and written communication skills, with the ability to tailor messages to audiences.
• Ability to follow and implement policies and procedures.
• Ability to use initiative and judgement to resolve problems independently.
• Ability to work calmly under pressure and manage competing deadlines.
• Ability to work independently and as part of a team.
• Administrative experience including general meeting support, diary management and enquiry handling.
• Ability to train, develop and manage other staff.

Attributes and Behaviour:

• Positive, proactive and professional customer-focused attitude.
• Excellent communication skills.
• Works in a planned and structured way.
• Uses own and others’ time effectively.
• Ensures all activities are completed on time.
• Keeps fellow team members up to date with progress.
• Willing to help others and share workloads.
• Maintains flexibility in work plans to allow for changing circumstances.
• Plans team workload and tasks in a systematic way.
• Takes responsibility for achieving own targets.
• Uses software tools and technologies to enhance organisational efficiency.

Qualifications:

• Mathematics and English GCSE at grade 4/C or equivalent.

EEO Statement:

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we provide a welcoming place of safety for all. We are committed to full inclusivity, diversity and equality. We are an equal opportunities employer and an award-winning institution for gender and race equality.