At a Glance
- Tasks: Support students in securing work experience and internships while enhancing their employability.
- Company: A leading research-intensive university committed to student success and community development.
- Benefits: Competitive salary, professional development opportunities, and a vibrant campus environment.
- Other info: Join a dynamic team focused on creating impactful student experiences.
- Why this job: Make a real difference in students' lives by helping them gain valuable work experience.
- Qualifications: Experience in customer service, strong communication skills, and organisational abilities.
The predicted salary is between 30000 - 40000 € per year.
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high‑calibre people is fundamental to our continued success.
The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience. As part of Student Success, the Careers Service supports all students and recent graduates towards a positive graduate outcome.
You will be part of a team of Work Experience Advisers within the Careers Service, responsible for developing and delivering placement years, work experience, internships and student employment on campus, working closely with students, employers and colleagues to ensure an excellent student experience is always at the forefront and that work experience is available to all Newcastle University students. The role may require occasional out of hours/evening work.
As part of a team, you will lead on the creation, management, delivery and growth of all work experience opportunities. This includes the management and advertisement of vacancies, the development of strategic partnerships with employers and supporting students through the process.
Responsibilities- You will be allocated a main area of responsibility for one of the programmes but will be expected to work with and support colleagues across the team where needed.
- Have operational oversight of the relevant budgets, allocated to support work experience opportunities and be responsible for tracking and overseeing expenditure and income for your lead area.
- Develop, implement and maintain processes and systems to support work-based learning programmes including internships, placements and student employment on campus focusing on your lead area.
- This may include overseeing recruitment and selection processes, shortlisting, scheduling interviews, providing interview feedback and conducting sign‑up meetings with both students and employers.
- Undertake placement approval procedures, assess health and safety compliance and risk effectively, and actively request third‑party expertise where necessary.
- Oversee monthly payroll processes.
- Develop, maintain and produce a range of data for evaluation, impact measures and promotion.
- Act on feedback and produce examples of best practice.
- Ensure compliance with all prevailing employment legislation, including UK Visa and Immigration requirements, by conducting Right to Work checks for student workers.
- Proactively market and promote work experience opportunities to students, employers and colleagues across the University to increase awareness and engagement.
- This includes developing targeted outreach and cross‑University marketing plans, collaborating with Communications and Events colleagues, engaging key sectors and organisations, maintaining accurate web content, and meeting regularly with stakeholders to stay informed of opportunities and future trends.
- Provide exceptional customer service to key stakeholders through advising and guiding students throughout their work experience journey, supporting them individually and in groups, and signposting them to further opportunities and reflective resources to help them understand and articulate the value of their experience.
- Develop and maintain relationships with internal and external organisations to create work‑experience opportunities and work with colleagues across the University to ensure a consistent approach and promote best practice.
- Oversee evaluation processes, monitor progress and outcomes, and act on feedback to inform improvements.
- Act as the main contact for escalated issues from students, colleagues or external organisations, resolve complex concerns where possible and escalate further when required.
- Provide line management where needed to Work Experience Coordinators and Assistants to ensure effective performance.
- Deliver recruitment and supervision of Work Experience Coordinators and Assistants/students.
- Act as a mentor, offering support, feedback and training.
- Work with colleagues across Student Success to ensure the design and delivery of our provision considers the needs and requirements of designated groups of students (e.g., students with additional needs, international students, Early Career Researchers, or Degree Apprentices).
- Undertake any other duties reasonably requested in the delivery of the Careers Service's strategic objectives.
In order to be successful, you will have demonstrable experience gained in a customer service environment, excellent communication skills with confidence to approach employers. You will be highly organised and have a good understanding of recruitment and selection techniques.
Work Experience Adviser in Newcastle upon Tyne employer: Newcastle University
As a world-class research-intensive university, we pride ourselves on fostering a vibrant work culture that prioritises the development and success of our employees. The Student Success Unit offers exceptional growth opportunities, allowing you to make a meaningful impact on students' lives while collaborating with a diverse team in the heart of the North East of England. With a commitment to high-quality teaching and a supportive environment, Newcastle University is an excellent employer for those seeking a rewarding career in education and student services.
StudySmarter Expert Advice🤫
We think this is how you could land Work Experience Adviser in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in your field. Attend events, join online forums, and don’t be shy about reaching out to alumni or professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with the questions and boost your confidence. Remember, we want you to shine when it’s your turn in the spotlight!
✨Tip Number 3
Tailor your approach! When applying for roles, make sure to highlight experiences that align with the job description. Show how your skills can directly benefit the employer. We’re all about making those connections clear and compelling!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested and keeps you on their radar. Let’s keep the conversation going and show them you’re keen!
We think you need these skills to ace Work Experience Adviser in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Work Experience Adviser role. Highlight your relevant experience in customer service and recruitment, and show how your skills align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with students and employers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:Being highly organised is key for this position. Share examples from your past experiences where you successfully managed multiple tasks or projects, especially in a customer service or educational setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Newcastle University.
How to prepare for a job interview at Newcastle University
✨Know Your Stuff
Make sure you understand the role of a Work Experience Adviser inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing placements and supporting students. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students and employers, be ready to share examples of your customer service experience. Think of specific situations where you provided exceptional support or resolved issues effectively. This will demonstrate your ability to handle the diverse needs of stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage work experience opportunities. Practice responses to questions like how you would handle a difficult student or how you would promote work experience opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with the University’s Mission
Research Newcastle University's mission and values, particularly around student success and community engagement. Be prepared to discuss how your personal values align with theirs and how you can contribute to enhancing the student experience. This shows that you’re not just looking for a job, but are invested in their goals.
