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For Companies At a Glance
- Tasks: Supervise sports facilities, ensure safety, and deliver excellent customer service.
- Company: Join Newcastle University, a vibrant community with top-notch sports facilities.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Why this job: Be part of a passionate team promoting sport and recreation for all.
- Qualifications: Experience in sports and leisure, plus a relevant qualification.
- Other info: Flexible shifts, great career growth, and a supportive work environment.
The predicted salary is between 25249 - 26707 £ per year.
Salary: £25,249 with progression to £26,707 per annum.
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 05 January 2026
The Role
Our vision at Newcastle Sport is for everyone, students, and staff, to find their passion in sport. Our campus facilities have recently benefited from a £30 million investment, that includes 3 new high-tech artificial pitches, world class gym, and 8 court sports halls amongst other superb recreational spaces including bar and café. We are proud of our modern facilities in the heart of Newcastle City Centre where we offer group fitness classes as well as friendly team games up to high-level competitions. There’s a huge range of ways for our customers to get involved:
- 65 sports clubs
- A mix of cardio, strength, HIIT, cycling and yoga classes every week
- Leagues, tournaments, and competitions
Our Sports and Recreation Officers work as part of a team responsible for the safe and effective running of the Sports. As part of this, you would be responsible for the control, cleanliness, and maintenance of our activity areas and equipment to make sure our customers are kept safe. We will support and fund you to become qualified in First Aid every 3 years. We work on an 8-week rotational pattern, covering our opening hours of 07:00-22:00 weekdays and 09:00-21:00 on weekends. For example, a typical term time weekday shift may be either 06.45-14.30 or 14.30-22.30. We can provide you with an example of a typical rotation if you would like to get in touch.
You work as part of a team responsible for the safe and effective functioning of the Sports Facilities and its operations in line with the normal operating procedures and emergency action plans. You will control, monitor, clean, maintain and supervise the use of all activity areas, equipment and associated services for the benefit and safety of all users. We are keen to hear from people who can demonstrate excellent customer service skills and who are driven to want to be part of our established friendly team.
To apply please upload a copy of your CV along with a covering letter evidencing how your skills and experience meet the requirements of the person specification within the job description. The post is full time, permanent. There are 2 positions available, 1 based at our Sport & Fitness Centre and 1 based at our outdoor grounds. Interviews will be held on 15 January 2026.
Key Accountabilities
- Control, monitor and supervise the users, equipment, and facilities
- Deliver a high-quality interactive service within the gym to support our customers, performing gym inductions and tours
- Deliver a friendly and efficient Reception Service in the facilities
- Deal with accidents and emergencies professionally and calmly
- Clean and maintain the facilities and the immediate external environment of the building
- Carry out and document regular building, activity area and equipment checks to ensure that everything is ‘fit for purpose’
- Set up activity areas and equipment for a wide range of sports and special events in line with manufacturer and national guidelines
- Maintain all equipment storage areas in a clean, neat and tidy condition
- Support with general duties to ensure the effective functioning of the indoor and outdoor sports facilities including delivery and collection of post, moving of equipment, and receiving the delivery of goods
- Participate in training courses designed to improve personal skill levels and knowledge
- To open up and close down the indoor and outdoor sports facilities as required following the normal operating procedures
- To have a flexible approach to operational tasks and to carry out other duties in line with the level of the post as directed by the Sports Facilities Supervisor, Senior Sports Supervisor and/or Sports Facilities Manager
The Person
Knowledge, Skills and Experience
- Previous work experience in a sport and leisure environment
- Sound knowledge of sports training principles
- Interest and participation in sport and recreation
- Basic MS Office skills or IT skills
Attributes and Behaviour
- Flexible approach to work
- Good interpersonal skills
- Be able to work alone as well as part of a team
- Organised approach to work
- Ability to problem solve
Qualifications
Sport and recreation qualification to the equivalent of level 2 or relevant Fitness Instructor Qualification.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Sport & Recreation Officer in Newcastle upon Tyne employer: Newcastle University
Contact Detail:
Newcastle University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sport & Recreation Officer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Newcastle University and its sports facilities. Understanding their values and what they offer will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local sports events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills in these areas, especially in a sports or recreation context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our friendly team at Newcastle Sport.
We think you need these skills to ace Sport & Recreation Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sport & Recreation Officer role. Highlight relevant experience in sports and leisure, and don’t forget to showcase your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills and experiences align with the job description. Be genuine and let us know why you’re excited about joining Newcastle Sport. We love enthusiasm!
Showcase Your Team Spirit: Since teamwork is key in this role, make sure to mention any previous experiences where you’ve worked well in a team. We’re looking for someone who can contribute positively to our friendly environment, so share those stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we offer at Newcastle University before you hit that submit button.
How to prepare for a job interview at Newcastle University
✨Know Your Stuff
Make sure you brush up on your knowledge of sports training principles and the specific facilities at Newcastle University. Familiarise yourself with their recent investments and offerings, as this will show your genuine interest in the role and the organisation.
✨Show Off Your Customer Service Skills
Since the role involves delivering a high-quality interactive service, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you would handle various situations, especially emergencies, calmly and professionally.
✨Be Team-Ready
This position requires a flexible approach and the ability to work well within a team. Prepare to share instances where you've successfully collaborated with others or adapted to changing circumstances. Highlight your interpersonal skills and how they contribute to a positive team environment.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the role, the team, or the facilities. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you. Plus, it gives you a chance to demonstrate your proactive nature!