At a Glance
- Tasks: Provide second line support and manage data centres for our IT services.
- Company: Join Newcastle University, a diverse and inclusive workplace with excellent benefits.
- Benefits: Generous holiday package, pension schemes, health initiatives, and flexible working options.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Shape the future of education through innovative IT projects and support.
- Qualifications: Technical background in infrastructure technologies and experience in complex organisations.
About Us
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at Newcastle University. We are committed to expanding our knowledge and expertise with a strong focus on the training and development needs of our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation.
The Role
We have an exciting opportunity for a Senior Infrastructure Analyst, to provide second line support for all services provided by our wider Infrastructure Team and to manage the NUIT Data Centres. You will represent the area as a subject matter expert (SME) and deliver excellent operational support through proactive measurement and monitoring of services. In order to be successful, you should have a technical background in our core technologies, including server and operating system management, networking, telephony and virtualisation technologies on premise and in the cloud. You will have demonstrable experience in supporting and delivering infrastructure operation services to complex and geographically diverse organisations, along with management and operation of data centres. You will have a customer centric approach to your delivery, improving value, and quality. This is a place-based opportunity, based in our Newcastle city campus and requires on site working. There are multiple locations and the requirement to move physical infrastructure equipment on occasion, will be required. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible working.
Salary: £32,080 - £35,608 per annum
Closing Date: 4 September 2026
Key Accountabilities
- To investigate raised issues related to our infrastructure and action an appropriate response, whether this is fixing the issue or escalating if unable to solve.
- To regularly inspect our various data centres/server rooms and identify any potential issues. Issues can include replacing faulty parts, arranging third party repair workers to come on-site and proactively monitoring temperature, power and hardware anomalies.
- To create documentation for missing processes and keep the documents up to date.
- To assist different teams with IT projects, this can include scripting, project overview advice, cloud computing and advice on hardware/software replacements.
- To maintain up-to-date records for asset management systems, purchasing equipment and updating inventory.
- Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness.
- Ensure any issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof.
- To assist senior management and other teams within NUIT and elsewhere in the University in the procurement of telephony related equipment and services.
- Act as an infrastructure SME and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future strategy.
- Understand the Technology Roadmap and assist in its implementation as directed.
- Deliver any project or change related activity as part of wider NUIT or NU project teams as required.
- Ensure that policies, standards, procedures and guidelines are followed.
- Any other reasonable duties that fall within the scope of the post, as allocated by the line manager.
Knowledge, Skills And Experience
- Technical background in our core technologies within the rest of the Infrastructure team including networking, telephony, server and o/s management, virtualisation and cloud technologies.
- Experience of supporting and delivering Operations services in a complex and geographically diverse organisation including the management and operation of data centres.
- Experience of working with third party vendors and delivering an effective service using their services.
- Experience of helping to create roadmaps and deliver programmes to remove technical debt.
- Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value.
- A working knowledge of Cybersecurity processes and practices is essential.
- Experience of working with multiple support and resolver groups across a wide variety of technologies.
- Able to demonstrate focus on customer needs.
Team Working
- Encourages and facilitates collaboration, cooperation and results.
- Inspires, motivates and guides more junior team members.
Embracing Change
- Supports organizational change agents to improve maturity and practices, in support of university goals and strategy.
- Mobilizes themselves to support and enable change efforts.
Finding Solutions
- Analyses situations quickly and effectively to determine the best way to deliver the required result.
- Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area.
Delivering Services
- Sets and accomplishes challenging goals.
- Defines standards in terms of doing what is appropriate and doing it well.
- Leads by example in delivering high quality outcomes that they take responsibility for.
Qualifications
- A relevant technical qualification (HNC/HND or equivalent) or equivalent technical experience.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Senior Infrastructure Analyst in Newcastle upon Tyne employer: Newcastle University
Newcastle University is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the field of immuno-oncology research. With a strong commitment to professional development, employees benefit from numerous growth opportunities while contributing to impactful projects in a supportive team atmosphere. Located in a vibrant city, the university provides a unique chance to engage with cutting-edge research and make meaningful contributions to healthcare advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Analyst in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newcastle University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newcastle University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newcastle University!
✨Direct Apply to Newcastle University
Let's not forget to apply directly through the Newcastle University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newcastle University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newcastle University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newcastle University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
