At a Glance
- Tasks: Support student engagement and deliver exciting employability events.
- Company: Join Newcastle University Business School, a diverse and inclusive environment.
- Benefits: Competitive salary, generous holiday, pension schemes, and health initiatives.
- Other info: Flexible working arrangements and excellent career growth opportunities.
- Why this job: Make a real difference in students' careers while developing your skills.
- Qualifications: Strong communication, customer service skills, and experience in admin roles.
The predicted salary is between 27319 - 28778 £ per year.
Salary: £27,319 per annum, progressing to £28,778.
Role Overview
Engagement Assistant – support student engagement, careers and employability programme, combining marketing, customer service and administrative responsibilities.
Key Accountabilities
- Support the running and delivery of employability and external engagement events, including employer sessions, workshops and networking activities.
- Act as the first point of contact for all students in the dedicated Career Hub.
- Capture, produce and post consistent engaging content across social media platforms.
- Support the planning and delivery of specific projects, maintain accurate records and administrative systems.
- Manage the Career Hub space, ensuring organisation and presentation, and maintain physical and digital careers resources.
- Support the Engagement Coordinator in creating student communication materials and maintain the Employability Virtual Learning Environment (Canvas).
- Oversee the shared email inbox, ensuring timely responses and escalation of complex queries.
- Any other duties within the scope of the grade.
Person – Knowledge, Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Good organisational skills and ability to manage multiple tasks and priorities.
- Experience in an administrative or customer-facing role.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office.
Desirable
- Experience working in higher education or careers environment.
- Familiarity with event coordination.
- Experience in information, advice and guidance (IAG).
- Experience with a CRM system.
Attributes & Behaviour
- Deliver consistently high levels of customer service, professional, approachable and supportive.
- Proactive and detail‑oriented.
- Reliable and flexible with a positive attitude.
- Commitment to providing an excellent student experience.
Qualifications
- Grades 4‑9 (A‑C) in English Language and Mathematics at GCSE (or equivalent).
Location & Working Arrangements
Newcastle University Business School, Newcastle City Centre. Full‑time, open‑ended post; blended working arrangements possible but primarily onsite during teaching periods.
Salary & Benefits
Salary: £27,319 per annum with progression to £28,778. Benefits include generous holiday package, pension schemes and health and well‑being initiatives.
EEO Statement
Newcastle University is a global university committed to dignity and respect, diversity, inclusion and gender equality. It holds Gold Athena Swan, Race Equality Charter Bronze and is a Disability Confident employer.
Closing Date: 14 June 2026
Requisition ID: 29415
Engagement Assistant in Newcastle upon Tyne employer: Newcastle University
Newcastle University Business School is an exceptional employer, offering a vibrant work culture that prioritises student engagement and professional development. With a commitment to diversity and inclusion, employees benefit from generous holiday packages, pension schemes, and health initiatives, all while working in the dynamic environment of Newcastle City Centre. This role as an Engagement Assistant not only provides meaningful opportunities to support students but also fosters personal growth through collaborative projects and innovative events.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Newcastle University and its values. When you understand their mission, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Attend events or workshops related to student engagement and employability. Meeting people in the field can open doors and give you insider info on job opportunities.
✨Tip Number 3
Show off your skills! Prepare examples of your customer service and organisational abilities. Be ready to discuss how you've managed multiple tasks or coordinated events in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at StudySmarter.
We think you need these skills to ace Engagement Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for student engagement and employability shine through. We want to see how much you care about helping students succeed!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, administration, or event coordination. We love seeing how your background aligns with the role of Engagement Assistant.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Newcastle University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Engagement Assistant role. Familiarise yourself with the key accountabilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with students, be prepared to discuss your customer service experience. Think of specific examples where you’ve gone above and beyond to help someone, and how that relates to providing an excellent student experience.
✨Get Social Media Savvy
As part of the job involves creating engaging content for social media, brush up on your knowledge of different platforms. Be ready to share ideas on how you would promote events or engage students online. Showing your creativity here can really set you apart!
✨Organisational Skills are Key
This role requires managing multiple tasks and priorities, so be prepared to discuss how you stay organised. Share tools or methods you use to keep track of your work, and maybe even mention a time when your organisational skills helped you succeed in a previous role.
