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- Tasks: Lead and improve the University’s core IT systems and platforms.
- Company: Newcastle University, a fully inclusive institution with a focus on equality.
- Benefits: Generous holiday package, excellent pension schemes, and health initiatives.
- Other info: Join a dynamic team committed to continuous improvement and transformation.
- Why this job: Shape technology services that support world-class research and education.
- Qualifications: Proven IT leadership experience and strong strategic planning skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Newcastle University is seeking an experienced and strategic Director of Technology Operations to lead the delivery and continual improvement of the University’s core IT systems and platforms. Reporting to the Director of NUIT, this senior leadership role is responsible for the end‑to‑end lifecycle of technology services — from planning and design through to implementation, support and retirement — ensuring that services are resilient, secure, cost‑effective and aligned with the University’s strategic ambitions. In this role you will shape a service‑centric, product‑focused operating model that supports world‑class research, education and sustainable growth.
Key Responsibilities
- Provide strategic leadership to Technology Operations and act as a trusted advisor across the University.
- Lead the development of the Technology Operations strategy and roadmap.
- Oversee service management maturity and ensure governance, financial management and resource planning deliver measurable value.
- Enable major institutional transformation programmes, including new enterprise systems, digital services and significant investment in cyber‑security and infrastructure.
- Shape and optimise the end‑to‑end lifecycle of technology services, from planning and design through to implementation, support and retirement.
- Build and develop high‑performing teams and foster a culture of continuous improvement.
- Engage with senior IT leaders (CTO, Director of Service Delivery, CISO) and external stakeholders to align technology services with the University’s strategic ambitions.
Qualifications and Experience
- Proven IT leader with experience managing large, complex technology operations within a dynamic organisation.
- Strong strategic planning capability and expertise in service management and technology transformation.
- Ability to inspire, coach and develop high‑performing teams.
- Excellent stakeholder engagement skills and sound financial oversight.
- Track record of delivering reliable, innovative and user‑focused technology services that enable organisational transformation.
Benefits and EEO
Newcastle University offers a generous holiday package, opportunities to buy additional days, excellent pension schemes and a range of health and well‑being initiatives. We are a fully inclusive University that actively recruits, supports and retains colleagues from all sectors of society. We proudly hold the Gold Athena Swan award for gender equality, the Race Equality Charter Bronze award for tackling race inequality, and we are a Disability Confident employer. Newcastle University is a University of Sanctuary, providing a welcoming place of safety for all, including those fleeing violence and persecution. We are an equal opportunities employer and encourage applications from individuals who complement our existing teams.
Application Process
Closing Date: 12 April 2026
Requisition ID: 29047
For an informal conversation please reach out to our Director, Andy Grossett.
Director Of Technology Operations in Newcastle upon Tyne employer: Newcastle University
Contact Detail:
Newcastle University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Technology Operations in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at Newcastle University. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the university's tech initiatives. Show us you’re not just another candidate; demonstrate how your vision aligns with their strategic ambitions and how you can lead their tech operations.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've transformed technology operations in the past. We want to hear about your successes and how you’ve built high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Director Of Technology Operations in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex technology operations. We want to see how your skills align with the strategic goals of Newcastle University.
Showcase Your Leadership Skills: As a Director of Technology Operations, you'll need to inspire and develop high-performing teams. Use your application to share examples of how you've successfully led teams and driven transformation in previous roles.
Engage with the Job Description: Read through the job description carefully and address each key responsibility in your application. We’re looking for candidates who can demonstrate their understanding of service management and technology transformation.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Newcastle University
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technology trends and how they apply to the role. Brush up on your knowledge of IT systems, service management, and technology transformation strategies. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams and driving strategic initiatives. Think about specific challenges you've faced and how you inspired your team to overcome them. This is your chance to shine as a leader who can foster a culture of continuous improvement.
✨Engage with Stakeholders
Be ready to discuss how you’ve successfully engaged with senior leaders and external stakeholders in the past. Prepare to share your approach to aligning technology services with broader organisational goals. This will illustrate your ability to act as a trusted advisor and your understanding of the importance of collaboration.
✨Demonstrate Financial Acumen
Since financial management is key in this role, come prepared to talk about your experience with budgeting and resource planning. Highlight any instances where you delivered measurable value through cost-effective solutions. This will show that you can manage resources wisely while still achieving strategic objectives.