Information and Insights Adviser

Salary and Benefits: £32,080 to £33,002 per annum, progressing to £34,610 per annum for the fixed‑term role. The position offers a generous holiday package, pension schemes and health and well‑being initiatives.

Role: The Student Success Unit is responsible for developing and supporting an outstanding student experience. Within this unit, the Careers Service supports all students and recent graduates toward a positive graduate outcome. As an Information and Insights Adviser, you will work with undergraduate and postgraduate students and recent graduates to provide 1:1 career advice, group workshops and research‑based information to help them progress into the job market, further study or self‑employment.

Key Accountabilities:

• Provide information services to current students and recent graduates via a range of adaptable methods, including in‑person and online 1:1 interactions, group presentations, workshops, e‑mail enquiries and web‑based resources.
• Research and deliver insightful information to support career exploration, including self‑employment or business start‑up, with particular focus on global resources and tailored support for international students.
• In liaison with your manager and team, identify, support and lead agreed projects that develop and improve our offer to students.
• Work with employers to understand the labour market and promote the opportunities offered to support their recruitment needs.
• Collaborate with colleagues across Student Success to ensure provision design and delivery consider the needs of designated student groups, such as those with additional needs, international students, Early Career Researchers and Degree Apprentices.
• Maintain awareness of the student and graduate recruitment process, CVs, application processes and social media developments that offer alternative routes to employment and work experience.
• Develop and regularly review the Careers Service web content, ensuring it is accessible, current and informed by research and employer insights.
• Recruit, supervise and mentor assistants/student workers, offering support, feedback and training.
• Build and maintain relationships with service providers, business networks, funding bodies, businesses, organisations and other appropriate networks in line with Careers Service and University strategies, gathering information and insights to share with students and recent graduates.
• Monitor, document and evaluate interactions with students, graduates and employers.
• Undertake any other duties reasonably requested in the delivery of the Careers Service’s strategic objectives, including occasional out‑of‑hours or evening work.

Knowledge, Skills and Experience:

• Experience of providing 1:1 information and advice in a paid or voluntary setting.
• Up‑to‑date understanding of graduate employability and the graduate recruitment process.
• Good understanding of the higher‑education sector, its business, latest developments and issues.
• Knowledge and understanding of careers education, information, advice and guidance (CEIAG).
• Excellent research skills.
• Confidence in using a range of technology platforms to deliver information and services.
• Ability to write engaging content that adheres to good practice for a range of resources and platforms.
• Ability to devise and deliver interactive sessions for students, graduates and Careers Service staff.
• Ability to network and build effective working relationships.
• Excellent planning and organisational skills, with the ability to prioritise a complex workload and meet tight deadlines.
• Attention to detail and ability to edit and effectively present information.
• Excellent communication skills and a genuine interest in people and their development.

Attributes and Behaviour:

• Gather a broad range of relevant information from internal and external sources and make it widely available.
• Use information to gain a competitive advantage for students and graduates.
• Communicate clearly, concisely and accurately, tailoring the approach accordingly and encouraging two‑way communication.
• Manage time and resources by prioritising and organising effectively.
• Strive to achieve success by meeting or exceeding the expectations of the Service, the University, students, colleagues and other stakeholders.
• Collaborate with others, play a positive role in teams and establish and grow relationships across the organisation where different skills, expertise and opinions are valued.

Qualifications: A degree or equivalent qualification.

Equality, Diversity and Inclusion: Newcastle University is a global university where everyone is treated with dignity and respect. We are a University of Sanctuary, actively supporting people who have fled violence and persecution. We commit to full inclusion, recruiting, supporting and retaining colleagues from all sectors of society. We celebrate diversity and strive to reflect the diversity of our student population in our teams. We are a proud equal‑opportunity employer and encourage applications from individuals who can complement our existing teams. We hold a Gold Athena Swan award for gender equality, a Race Equality Charter Bronze award for tackling race inequality, and are Disability Confident. We offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. We are a member of the Euraxess initiative supporting researchers in Europe.