At a Glance
- Tasks: Support student engagement and deliver exciting employability events.
- Company: Join Newcastle University Business School, a diverse and inclusive environment.
- Benefits: Competitive salary, generous holiday, pension schemes, and health initiatives.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
- Why this job: Make a real difference in students' careers while developing your skills.
- Qualifications: Strong communication and organisational skills; customer service experience preferred.
The predicted salary is between 27319 - 28778 £ per year.
Salary: £27,319 per annum, progressing to £28,778.
Role Overview
Engagement Assistant – support student engagement, careers and employability programme, combining marketing, customer service and administrative responsibilities.
Key Accountabilities
- Support the running and delivery of employability and external engagement events, including employer sessions, workshops and networking activities.
- Act as the first point of contact for all students in the dedicated Career Hub.
- Capture, produce and post consistent engaging content across social media platforms.
- Support the planning and delivery of specific projects, maintain accurate records and administrative systems.
- Manage the Career Hub space, ensuring organisation and presentation, and maintain physical and digital careers resources.
- Support the Engagement Coordinator in creating student communication materials and maintain the Employability Virtual Learning Environment (Canvas).
- Oversee the shared email inbox, ensuring timely responses and escalation of complex queries.
- Any other duties within the scope of the grade.
Person – Knowledge, Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Good organisational skills and ability to manage multiple tasks and priorities.
- Experience in an administrative or customer-facing role.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office.
Desirable
- Experience working in higher education or careers environment.
- Familiarity with event coordination.
- Experience in information, advice and guidance (IAG).
- Experience with a CRM system.
Attributes & Behaviour
- Deliver consistently high levels of customer service, professional, approachable and supportive.
- Proactive and detail‑oriented.
- Reliable and flexible with a positive attitude.
- Commitment to providing an excellent student experience.
Qualifications
- Grades 4‑9 (A‑C) in English Language and Mathematics at GCSE (or equivalent).
Location & Working Arrangements
Newcastle University Business School, Newcastle City Centre. Full‑time, open‑ended post; blended working arrangements possible but primarily onsite during teaching periods.
Salary & Benefits
Salary: £27,319 per annum with progression to £28,778. Benefits include generous holiday package, pension schemes and health and well‑being initiatives.
EEO Statement
Newcastle University is a global university committed to dignity and respect, diversity, inclusion and gender equality. It holds Gold Athena Swan, Race Equality Charter Bronze and is a Disability Confident employer.
Closing Date: 14 June 2026
Requisition ID: 29415
Engagement Assistant employer: Newcastle University
Newcastle University Business School is an exceptional employer, offering a vibrant work culture that prioritises student engagement and professional development. With a commitment to diversity and inclusion, employees benefit from generous holiday packages, pension schemes, and health initiatives, all while working in the dynamic environment of Newcastle City Centre. This role as an Engagement Assistant not only provides meaningful opportunities to support students but also fosters personal growth through collaborative projects and innovative events.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Newcastle University and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to student engagement.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're engaged and keen to learn more about how you can fit in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it’s a great way to remind them of your enthusiasm for the Engagement Assistant role.
We think you need these skills to ace Engagement Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Engagement Assistant. We want to see how you can support student engagement and employability, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a good story, so feel free to share your experiences in a way that reflects your personality while keeping it professional.
Highlight Your Organisational Skills:As an Engagement Assistant, you'll be juggling multiple tasks. Use your application to demonstrate your organisational prowess. Share specific instances where you've successfully managed projects or events, as this will show us you can handle the demands of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Newcastle University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Engagement Assistant role. Familiarise yourself with the key accountabilities and required skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with students, be ready to share examples of your excellent customer service. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your proactive and supportive nature.
✨Prepare for Event Coordination Questions
Given that event coordination is part of the job, prepare to discuss any relevant experience you have. Whether it’s organising workshops or managing social media content, have concrete examples ready to showcase your organisational skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the types of events they run or how they measure student engagement success. It’s a great way to leave a positive impression.
