Education Assistant

Salary: £27,319 to £28,778 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 20 April 2026

The Role

The Faculty of Science, Agriculture and Engineering (SAgE) is seeking to appoint a proactive Education Assistant to join the SAgE Faculty Professional Services team based within the School of Engineering. The role is based at our Newcastle city centre campus providing administrative support to ensure the smooth and effective running of degree programmes.

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North-East of England. Attracting and retaining high‑calibre people is fundamental to our continued success.

Working as part of the Education Team in the School of Engineering, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees.

The position is open-ended and offered on a full-time basis (37 hours per week). The role is predominantly campus-based on the City Campus in Newcastle upon Tyne with opportunities for blended working.

We Are Looking For Someone With Skills In

• Communication and customer-service
• Organisation and prioritisation
• Confident using administrative systems and software

Key Accountabilities

• Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate
• Work alongside the Education Team to check and update student data using University systems
• Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities
• Provide support for School events such as student induction, student social events and University and School visit days
• Act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions

Knowledge, Skills and Experience

• Ability to manage time effectively
• Effective planning and organisational skills with ability to solve problems
• Flexible attitude to work demands and customers with a commitment to excellent customer service
• Ability to work under own initiative and as part of a team
• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
• Takes responsibility for meeting own targets

Attributes and Behaviour

• A positive, proactive and professional customer focused attitude
• Good communication skills
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress
• Willing to help others and share workloads
• Maintains flexibility in work plans to allow for changing circumstances
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

• Maths and English at GCSE Level 4 or equivalent
• OR relevant work experience in an administrative or customer service setting

To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

We proudly hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

For an informal chat about the role, please contact Amanda Baxter, Education Manager, amanda.baxter@ncl.ac.uk.