Education Adminstrator

The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Administrator to a full-time, fixed-term post for 12 months. You will join the SAgE Faculty Professional Services team based within the School of Computing. We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic processes with particular responsibility for the School’s placement activity.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency and a willingness to be flexible to support the wider team. We are committed to building and maintaining a fair and inclusive working environment.

• Provide expert guidance to students and academic colleagues regarding standard and non-standard queries and requests
• Act as secretary for designated meetings and committees, including agenda preparation, circulation, producing bullet-point actions, and monitoring progress of actions
• Lead on the collation of university documentation and data collection for Education processes
• Support coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes, and inputting and uploading of student marks
• Supervise a team managing the allocation of duties and workload, where appropriate
• Provide support for school events such as student induction, student social events, and University and School visit days

The Person

Knowledge, Skills and Experience:

• A flexible attitude to work demands and customers and a commitment to excellent customer service
• Good IT skills with experience of Microsoft suite of programmes
• Excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
• Ability to follow and implement policies and procedures
• Ability to use initiative and judgement to resolve problems independently
• Ability to work calmly under pressure and to manage competing deadlines
• Ability to work independently and as part of a team
• Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries
• Ability to train/develop and supervise other staff

Attributes and Behaviour:

• Positive, proactive and professional customer-focused attitude
• Excellent communication skills and ability to tailor communication to different audiences
• Works in a planned and structured way
• Uses own and others’ time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress
• Willing to help others and share workloads
• Maintains flexibility in work plans to allow for changing circumstances
• Plans team workload and tasks in a systematic way
• Takes responsibility for achieving own targets
• Has an aptitude for utilizing software tools and technologies to enhance, improve and simplify day-to-day functioning/organisational skills

Qualifications:

• Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe.