CCTV Operator

Salary: £32,782 - £34,241 – based on base £27,319 with progression to £28,778 per annum. Includes an additional 20% shift allowance.

Benefits: generous holiday package, pension schemes, health and wellbeing initiatives.

Closing Date: 11 August 2026

Shifts: Our teams work from 07:00-19:00 on day shift (E) and 19:00-07:00 night shift (N). The shift pattern follows a 4‑week cycle:

• Week 1: Mon E, Tue E, Wed O, Thu O, Fri N, Sat N, Sun N.
• Week 2: Mon O, Tue O, Wed E, Thu E, Fri O, Sat O, Sun O.
• Week 3: Mon N, Tue N, Wed O, Thu O, Fri E, Sat E, Sun E.
• Week 4: Mon O, Tue O, Wed N, Thu N, Fri O, Sat O, Sun O.

The Role: Our security team patrols and monitors the 50‑acre campus and 100+ buildings across Newcastle city centre, supporting students, colleagues and visitors. We provide CCTV patrols, reception, parking control, security monitoring, surveillance, recording, and reporting to protect the University Community 24/7. We fund your SIA licence and pay a 20% shift allowance.

We Are Looking For People Who:

• Monitor CCTV systems proactively, acting as the first point of response by identifying incidents and escalating them calmly and professionally.
• Liaise with security teams, emergency services, and campus stakeholders to report, log, and manage cases efficiently.
• Provide clear, customer‑focused communication during incidents and routine interactions.
• Support a diverse student population, ensuring safety and reassurance for individuals from a wide range of cultural backgrounds.

Key Accountabilities:

• Operate and monitor all systems within the Security Control Centre efficiently, ensuring GDPR compliance and adherence to the University CCTV Code of Practice & Operating Instructions.
• Liaise with the Police, other agencies and staff to ensure appropriate system use.
• Record all events and actions in a clear, legible, accurate format.
• Provide an efficient and courteous radio and telephone service, handling all enquiries professionally.
• Report equipment failures to the Duty Team Leader/Supervisor to optimise system operation.
• Support the Head of Security and supervisory team by monitoring the maintenance programme.
• Maintain health and safety awareness, including annual Performance Development Reviews.
• Assist in future development of the control centre.
• Manage recorded data, including preview, image retrieval, archiving and production of digital images for authorised agencies.
• Attend court to give evidence when required.
• Assist in providing an emergency response service via radio and telephone networks.
• Operate according to the Department’s core values, mission statement, and codes of behaviour.
• Perform any other duties reasonably required for the post.

The Person: We are looking for a candidate who demonstrates:

Knowledge, Skills & Experience:

• Significant experience in a Control Room environment overseeing an operational CCTV system.
• Working knowledge of legislation relevant to security, including GDPR, Equality and Diversity, Human Rights Act, H&S and powers of arrest.
• Good basic education, particularly in oral and written English.
• Strong IT skills, especially data entry and retrieval, email, and Microsoft Office.
• Previous experience in a customer‑focused environment, often as the first point of contact.

Attributes and Behaviour:

• Ability to embrace change in an evolving organisation.
• Clear and concise communication at all levels within the university.
• Capacity to work independently or as part of a team.

Qualifications: Hold a current Public Surveillance licence or be prepared to acquire one within six months after probation.

Please reach out to Allan Browning for a chat about the role. Newcastle University is a global university that values diversity, equality and inclusiveness. We are an equal‑opportunity employer and encourage applications from individuals who complement our existing teams. We hold a Gold Athena Swan award and a Race Equality Charter Bronze award, and we are a Disability Confident employer.