At a Glance
- Tasks: Deliver exceptional service and manage premium client experiences on matchdays.
- Company: A vibrant club with global ambitions and strong community ties.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting role with opportunities for career development and learning.
- Why this job: Join a passionate team and make a real impact in a fast-paced setting.
- Qualifications: Detail-oriented, proactive, and committed to enhancing client experiences.
The predicted salary is between 28000 - 30000 £ per year.
Be part of something bigger. Delivering world-class service across every premium experience. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast‑paced and exciting environment.
About the role
The Premium Services Executive role plays a key part in delivering exceptional service and operational excellence across the club’s premium sales and hospitality ecosystem. This position supports the full end-to‑end administration of premium client experiences, matchday operations, Business Club management, and Hospitality contract delivery. The ideal candidate will be detail‑oriented, proactive, and committed to enhancing the premium client journey across every touchpoint.
What you’ll do
- Support the Premium Sales Administration Manager with daily sales setup requirements and workflow optimisation.
- Manage general Salesforce administration including pipeline setup, reporting, dashboard creation, and ongoing system maintenance.
- Create, issue, and maintain all Hospitality Contracts, ensuring timely updates and accuracy across all client groups.
- Manage generic Business Club administration across systems including Unify, Salesforce, and the Business Club App.
- Lead on Matchday Experience administration, ensuring all premium areas run efficiently and to a high standard.
- Ensure smooth running of single-match hospitality areas, coordinating logistics and distributing client feedback to relevant stakeholders.
- Coordinate the full matchday ballot process including administration, member communication, and operational alignment.
- Manage matchday ballot assistant requests and oversee any required seat relocations across stadium zones.
Premium Services Executive employer: Newcastle United
Join a vibrant and ambitious team in Newcastle Upon Tyne, where your contributions as a Premium Services Executive will be valued and impactful. We pride ourselves on fostering a dynamic work culture that encourages personal growth and professional development, offering competitive benefits and a supportive environment that champions excellence in service delivery. Here, you will not only enhance the premium client experience but also be part of a community-focused organisation with global aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Services Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Newcastle United. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Newcastle United
Don't be shy about reaching out to Newcastle United directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Services Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Newcastle United and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Newcastle United
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
