At a Glance
- Tasks: Lead exciting tours at St. James’ Park, sharing the club's rich history.
- Company: Join the Newcastle United Family and be part of a proud legacy.
- Benefits: Earn £13.45 per hour while working in a vibrant environment.
- Other info: Flexible weekend work essential; embrace diversity and inclusion in our team.
- Why this job: Engage with fans and create unforgettable experiences for visitors.
- Qualifications: Great communication skills and previous customer service experience required.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for an enthusiastic and engaging Stadium Tour Guide to deliver exceptional and informative tours of St. James’ Park. You’ll provide visitors with a unique experience, sharing fascinating stories and facts about the Club’s rich history while ensuring the highest standards of customer service and safety.
Your impact
- Deliver engaging tours to diverse audiences
- Use storytelling to bring the Club’s history to life
- Provide outstanding customer service
- Manage and adapt tours for different group sizes and needs
- Ensure compliance with health and safety procedures
- Confidence in public speaking
- Excellent communication skills
- Ability to build rapport with guests
Previous experience in a customer-facing role and flexibility to work weekends are required.
About the team
You will work as part of our Stadium Tours team, acting as a brand ambassador for Newcastle United and ensuring every visitor leaves with an unforgettable experience.
Location
This role is based at St. James’ Park, Newcastle upon Tyne. Flexibility to work weekends is essential.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.
Casual Stadium Tour Guide in North East employer: Newcastle United
Join a vibrant team at the heart of Newcastle Upon Tyne, where your role as a Retail Advisor will not only support our community but also offer you a chance to grow and develop in a dynamic retail environment. With a commitment to inclusivity and teamwork, we provide flexible working hours, competitive pay, and a supportive culture that values every employee's contribution. Experience the thrill of working during key events while enjoying a sense of belonging and pride in delivering exceptional service to our loyal supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Stadium Tour Guide in North East
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newcastle United and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newcastle United and let us see your personality shine through!
We think you need these skills to ace Casual Stadium Tour Guide in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newcastle United.
Get Familiar with Our Brand:Before applying, take some time to learn about Newcastle United and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newcastle United
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newcastle United.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newcastle United will surely appreciate.
