At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming store environment.
- Company: Join a vibrant club with deep community roots and global ambitions.
- Benefits: Real Living Wage, flexible shifts, and a supportive team culture.
- Other info: Great opportunity for personal growth in a fast-paced environment.
- Why this job: Be part of an exciting retail experience and make a real impact.
- Qualifications: Customer service experience and a passion for teamwork.
The predicted salary is between 12 - 12 £ per hour.
Be part of something bigger. Deliver products our supporters love. Please note, we may require you to work between the Metrocentre and Newcastle Club Shop.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re motivated by teamwork, pride in your work and delivering great experiences, you’ll find the support, opportunity and sense of belonging to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting retail environment, supporting a premium experience for every visitor to our stores.
About the role:
- As a Retail Advisor, you’ll be part of a positive, knowledgeable and supportive retail team, helping to deliver a welcoming and inclusive experience for every customer.
- This role requires flexibility, as retail operations are busiest during key trading periods. You’ll be expected to work across weekdays and weekends, including matchdays, Bank Holidays and peak trading events such as kit launches. Shift patterns will be shared in advance wherever possible to support work-life balance.
What you’ll do:
- Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported.
- Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods.
- Maintain high standards across the shop floor, including stock replenishment and visual presentation.
- Build and maintain knowledge of our products to confidently support customers with information and guidance.
- Deliver quality and efficient service during busy trading periods, including matchdays and product launches.
- Support stock handling both front and back of house, taking care of all products.
The team:
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value collaboration, curiosity and a positive approach, and we recognise that everyone brings different strengths and perspectives to the team.
About you:
- Are available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays.
- Have previous customer service experience.
- Communicate clearly and respectfully with customers and colleagues.
- Enjoy working as part of a team in a fast-paced environment.
- Are reliable, organised and take pride in their work.
United As One:
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths and we’re proud to create an environment where everyone feels valued, supported and able to be themselves.
Safeguarding:
We’re committed to being a place where everyone is safe, heard and able to thrive. Safeguarding and welfare are everyone’s responsibility, and all colleagues are expected to uphold the highest standards and complete relevant training.
Retail Advisor in Newcastle upon Tyne employer: Newcastle United
Join a vibrant team at the heart of Newcastle Upon Tyne, where your role as a Retail Advisor will not only support our community but also offer you a chance to grow and develop in a dynamic retail environment. With a commitment to inclusivity and teamwork, we provide flexible working hours, competitive pay, and a supportive culture that values every employee's contribution. Experience the thrill of working during key events while enjoying a sense of belonging and pride in delivering exceptional service to our loyal supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Newcastle United, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Newcastle United!
We think you need these skills to ace Retail Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Newcastle United, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Newcastle United and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Newcastle United that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Newcastle United
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
