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- Tasks: Welcome fans and ensure a smooth ticket collection experience on matchdays.
- Company: Join the Newcastle United Family, a proud part of the city's heartbeat.
- Benefits: Earn £12.60 per hour while working in a vibrant environment.
- Why this job: Be part of an exciting journey and create memorable experiences for supporters.
- Qualifications: Friendly, confident, and customer-focused individuals are encouraged to apply.
- Other info: Flexible weekend work required; great opportunity for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Newcastle upon Tyne
Casual – must be able to work evenings and weekends
Salary: £12.60 per hour
Closing Date: 10th February 2026
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for friendly, confident, and customer‑focused individuals to join our Ticketing team as Matchday Ticketing Assistants. In this casual matchday role, you’ll be part of the front‑line team welcoming supporters and ensuring a smooth ticket collection experience. You’ll provide excellent service, assist with queries, and help create an efficient and enjoyable experience for every fan attending St. James’ Park.
Your impact
You’ll play an important role in the matchday experience by issuing pre‑paid tickets to the correct recipients and helping supporters with any ticketing queries they may have. Your professionalism, clear communication, and commitment to delivering exceptional customer service will ensure fans feel informed and valued throughout their visit. You will uphold Club standards at all times, respond courteously to enquiries, and contribute to a positive and welcoming atmosphere on busy matchdays.
About the team
You will work within the Ticketing Department and report to the Box Office Manager, joining a supportive team committed to delivering a seamless experience for supporters on matchdays.
Location
This role is based at St. James’ Park, with work required on home matchdays. Flexibility to work weekends is essential.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here. For further information on this role and about the Club and our values, please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
Matchday Ticketing Assistants in Newcastle upon Tyne employer: Newcastle United
Contact Detail:
Newcastle United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Ticketing Assistants in Newcastle upon Tyne
✨Tip Number 1
Get to know the club! Research Newcastle United's history, values, and recent matchday experiences. This will help you connect with the team and show your genuine interest during any interviews or conversations.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios on matchdays, like dealing with ticketing queries or ensuring fans feel welcomed. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network with current or former staff! Reach out on social media or attend events to chat with people who’ve worked in similar roles. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Newcastle United family. Don’t wait too long, though – apply early!
We think you need these skills to ace Matchday Ticketing Assistants in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you can bring that friendly and confident vibe to our Ticketing team!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we expect from our Matchday Ticketing Assistants!
Tailor Your Application: Take a moment to tailor your application to this specific role. Mention why you’re excited about working at St. James’ Park and how you can contribute to creating a welcoming atmosphere for fans.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Newcastle United.
How to prepare for a job interview at Newcastle United
✨Know the Club's Values
Before your interview, take some time to research Newcastle United's values and mission. Understanding their commitment to community and inclusivity will help you align your answers with what they stand for, showing that you're not just interested in the role but also in being part of their culture.
✨Showcase Your Customer Service Skills
As a Matchday Ticketing Assistant, you'll be on the front line interacting with fans. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled queries or resolved issues, as this will demonstrate your ability to create a positive matchday experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an upset fan or managing a busy ticket collection point. Practise your responses to these scenarios, focusing on clear communication and professionalism, which are key to succeeding in this role.
✨Dress the Part
Even though it's a casual role, dressing smartly for your interview shows respect and professionalism. Opt for something that reflects the club's colours or branding if possible, as it demonstrates your enthusiasm for the position and the team.
