At a Glance
- Tasks: Create unforgettable experiences for guests on match days at St. James' Park.
- Company: Join a passionate football club with deep community roots and global ambitions.
- Benefits: Earn £13.45 per hour, gain valuable experience, and work in a vibrant environment.
- Other info: Flexible hours, full training provided, and a diverse, friendly team awaits you.
- Why this job: Be part of the excitement and make matchdays special for supporters and visitors.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 27000 - 28000 £ per year.
Casual Position – Work match days and events, including weekends, evenings, and bank holidays.
£13.45 per hour
Be part of something bigger. Craft unforgettable experiences at one of football’s iconic homes. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here. This is a great opportunity to be part of the buzz at St. James’ Park and play your part in delivering unforgettable experiences for our supporters and visitors.
Your Matchday Role
- We’re looking for enthusiastic individuals to join our Hospitality team.
- As a Hospitality Host, you will:
- Be the face of the club within an allocated hospitality area.
- Give guests a warm welcome and goodbye as they arrive and depart from hospitality areas.
- Gather feedback from guests within your allocated hospitality area.
- Create a seamless link between the Hospitality Department, our catering partners, and matchday guests.
- Ensure that guests receive the highest possible standards of service and have an exceptional hospitality experience.
About You
- You will have the following skills and experience:
- Strong communication skills.
- Previous customer service experience.
- The ability to resolve issues on the day.
- Provide a smooth and professional service to all guests in your allocated area, ensuring all their catering needs are met.
We need you to be flexible to work all home match days at St James Park, including cup games, European games, and any special events.
The team
You’ll join a diverse and friendly team who come together to make matchdays special. Full training will be provided, and you’ll be supported by experienced supervisors and managers throughout.
United As One. We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Matchday Hospitality Host in Newcastle upon Tyne employer: Newcastle United
Join our vibrant team at St. James' Park, where you will play a crucial role in creating unforgettable matchday experiences for our supporters and visitors. We pride ourselves on fostering a diverse and inclusive work culture, offering full training and support to help you thrive in your role. With competitive pay and the opportunity to be part of a club with deep community roots and global ambitions, this is an excellent place to grow your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Hospitality Host in Newcastle upon Tyne
✨Tip Number 1
Get to know the club and its values! Before your interview, dive into the history of St. James’ Park and understand what makes it special. This will help you connect with the team and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice your communication skills! As a Hospitality Host, you'll be the face of the club, so make sure you can engage with guests confidently. Try role-playing scenarios with friends or family to get comfortable with welcoming guests and handling any issues that might arise.
✨Tip Number 3
Be flexible and ready to adapt! Matchdays can be unpredictable, so show that you can think on your feet. Share examples from past experiences where you've successfully resolved issues or adapted to changing situations to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join our team directly. Don’t forget to highlight your customer service experience and enthusiasm for creating unforgettable experiences!
We think you need these skills to ace Matchday Hospitality Host in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm:When applying for the Matchday Hospitality Host role, let your passion for customer service shine through. We want to see how excited you are about creating unforgettable experiences for our guests at St. James’ Park!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on your key strengths.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Newcastle United
✨Know the Club Inside Out
Before your interview, do some homework on the club and its values. Understand their mission and how they engage with the community. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved issues or went above and beyond for guests. This is crucial for a Matchday Hospitality Host!
✨Practice Your Communication
Strong communication skills are key for this role. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face on match days to demonstrate your readiness.
✨Emphasise Flexibility and Team Spirit
Be ready to discuss your availability and willingness to work during weekends and bank holidays. Highlight your ability to work well in a team, as you'll be part of a diverse group dedicated to creating unforgettable experiences.
