At a Glance
- Tasks: Support fans on matchdays, providing guidance and enhancing their experience.
- Company: Join Newcastle United, a club with deep community roots and global ambitions.
- Benefits: Earn £13.45 per hour while working in an exciting, fast-paced environment.
- Other info: Full training provided; work with a supportive team committed to inclusivity.
- Why this job: Be part of the energy of matchdays and make every fan feel valued.
- Qualifications: A passion for customer service and a friendly, approachable attitude.
The predicted salary is between 13.45 - 13.45 £ per hour.
Newcastle upon Tyne
Casual Position - Work match days and events, including weekends, evenings, and bank holidays. £13.45 per hour.
Be part of something bigger. Champion our supporters - solve problems and make every interaction count. We are the heartbeat of the city, a club with bold ambitions on a global stage and deep roots in our community. If you're driven to raise the bar, take pride in delivering exceptional experiences and thrive in a fast-paced environment, you'll find the platform, the people and the pride to do your best work here. We work as One Club, striving for Excellence, acting with Integrity, taking Accountability and being Relentless in our ambition to create memorable experiences for everyone who visits St. James' Park.
This is a fantastic opportunity to be part of the energy and excitement of matchdays and events. Every interaction helps shape someone's experience of Newcastle United, and we're looking for people who genuinely care about making visitors feel welcome, valued and part of something special.
About the role:
- As a Matchday Supporter Liaison Assistant, you'll provide on-the-ground support to supporters at selected home and away fixtures.
- Acting as a friendly and approachable point of contact, you'll help supporters navigate their matchday experience, provide information and guidance, gather feedback, and elevate issues when required.
- Working closely with the Supporter Liaison Officer and wider matchday teams, you'll contribute to creating a welcoming, inclusive and positive atmosphere for all supporters while helping the Club meet its fan engagement commitments.
Key responsibilities include:
- Acting as a visible and approachable point of contact for supporters.
- Providing information, guidance and signposting throughout the matchday.
- Supporting the delivery of supporter engagement activities.
- Gathering supporter feedback and sharing insights to support continuous improvement.
- Assisting with matchday operations, supporter communications and wayfinding.
- Liaising with internal teams to help resolve supporter issues efficiently.
- Supporting selected home and away fixtures, including domestic and European matches as required.
The team:
You’ll join a diverse and supportive team who come together to deliver exceptional matchday and event experiences. Full training will be provided, and you’ll be supported by experienced supervisors and managers throughout. Together, we create an atmosphere where people feel welcomed from the moment they arrive. We look out for one another, work collaboratively, anticipate the needs of our guests and supporters, and take pride in delivering consistently high standards.
As part of a Club with ambitious goals, you’ll be encouraged to bring energy, positivity and initiative to every shift. We value those who take ownership, show genuine care for others, and contribute to creating memorable experiences that reflect the pride of Newcastle United and the city we represent.
United As One:
We’re committed to building an inclusive, high-performance culture where everyone feels safe, respected and able to thrive. Equality, diversity and inclusion are central to who we are, and we believe the diversity of our people is one of our greatest strengths. We work as One Club, reflecting the communities we serve, acting with integrity, and creating an environment where everyone can be their authentic self and achieve their full potential.
Safeguarding:
We’re committed to creating an environment where everyone is safe, heard, valued and able to thrive. Safeguarding and welfare are central to the way we work, and we expect everyone to play their part in doing the right thing and upholding the highest standards of care.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Casual Matchday Supporter Liaison Assistant in Newcastle upon Tyne employer: Newcastle United
Join a vibrant team at the heart of Newcastle Upon Tyne, where your role as a Retail Advisor will not only support our community but also offer you a chance to grow and develop in a dynamic retail environment. With a commitment to inclusivity and teamwork, we provide flexible working hours, competitive pay, and a supportive culture that values every employee's contribution. Experience the thrill of working during key events while enjoying a sense of belonging and pride in delivering exceptional service to our loyal supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Supporter Liaison Assistant in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Newcastle United and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Matchday Supporter Liaison Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Newcastle United that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Newcastle United.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Newcastle United get a sense of who you are beyond your experience!
How to prepare for a job interview at Newcastle United
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Newcastle United and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
