At a Glance
- Tasks: Lead a team to create an unforgettable matchday experience for supporters.
- Company: Join a passionate club with deep community roots and global ambitions.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Other info: Diverse team environment with a commitment to equality and inclusion.
- Why this job: Be part of something bigger and make a real impact in your community.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24960 - 26000 £ per year.
Local Hero Supervisor Casual Position – Work match days and events, including weekends, evenings, and bank holidays. Newcastle upon Tyne Competitive Salary. Be part of something bigger. Champion our supporters - solve problems and make every interaction count. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
About the role
This is a fantastic opportunity to play a key role in delivering an exceptional matchday experience at St. James’ Park. As a Local Hero Supervisor, you’ll lead and support a team dedicated to providing a warm, welcoming and informative service to supporters and visitors.
What you’ll do:
- Act as the main point of contact for the Local Hero team, managing queries and resolving issues on matchdays.
- Supervise, coach and support team members to ensure high standards of service and performance.
- Attend pre-match briefings and ensure key information is communicated effectively to the team.
- Proactively welcome supporters and visitors, creating a friendly and inclusive environment.
- Provide accurate information about the stadium, local area and facilities.
- Direct visitors around the stadium and assist with any enquiries, ensuring a smooth matchday experience.
- Monitor activity and identify supporters who may require additional assistance.
- Escalate any issues, safety concerns or operational challenges where required.
What we’re looking for:
- A customer-focused individual with experience in a customer-facing role.
- Excellent communication skills with the ability to engage a diverse audience.
- Experience handling customer queries and resolving issues effectively.
- A supportive team player with the ability to guide and motivate others.
- Passion for Newcastle United and the local community.
- Flexibility to attend home matchdays.
The team
You’ll join a diverse and friendly team who come together to make matchdays special. Full training will be provided, and you’ll be supported by experienced supervisors and managers throughout.
United As One. We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Casual Local Hero Supervisor in Newcastle upon Tyne employer: Newcastle United
Join Newcastle United as a Local Hero Supervisor and be part of a vibrant team dedicated to enhancing the matchday experience at St. James' Park. With a strong commitment to community, diversity, and inclusion, we offer a supportive work culture where your contributions are valued and recognised. Enjoy competitive pay, comprehensive training, and the opportunity to grow within a club that champions its supporters and strives for excellence on a global stage.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Local Hero Supervisor in Newcastle upon Tyne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newcastle United and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newcastle United and let us see your personality shine through!
We think you need these skills to ace Casual Local Hero Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newcastle United.
Get Familiar with Our Brand:Before applying, take some time to learn about Newcastle United and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newcastle United
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newcastle United.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newcastle United will surely appreciate.
