At a Glance
- Tasks: Support fans with accessibility needs and ensure an inclusive matchday experience.
- Company: Join a passionate football club committed to community and inclusion.
- Benefits: Earn £13.78 per hour while making a real difference.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Be a champion for accessibility and help create unforgettable experiences for all supporters.
- Qualifications: Knowledge of the Equality Act 2010 and excellent customer service skills.
The predicted salary is between 13 - 14 € per hour.
Be part of something bigger. Champion inclusion for every supporter. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
- To be the first point of contact for all Matchday and Event accessibility queries, issues and complaints.
- Help to ensure the provision and delivery of safe, inclusive and accessible facilities and services.
- Support in removing barriers for all supporters and in particular, those with accessibility requirements.
- To provide support to diverse fans with accessibility needs at all domestic home matches.
- To provide excellent customer service at all times.
Role Requirements
- Knowledge and experience of the Equality Act 2010.
- Perform duties with due regard to club policies, procedures and legislative requirements at all times.
- Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies.
- Ensure working practices comply with relevant legislation, including GDPR.
- Undertake CPD and additional training as identified.
- Reliability and flexibility to work during evenings, weekends and public holidays as required by Match and Event Schedule.
What you’ll do
- Build relationships with fans with accessibility needs.
- Support supporters with accessibility needs during entry and egress, including the Accessibility Passport Scheme.
- Log and investigate accessibility issues and complaints.
- Log feedback and report incidents.
- Work alongside Wellbeing Officers and matchday operational teams.
- Support with facilitating matchday accessibility services, such as Audio Description Commentary, Ear Defenders and Sensory Backpacks.
- Attend pre-match and post-match safety briefings.
- Provide exceptional customer service.
- Support anti-discrimination policies and practices.
- Any other reasonable duties.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach. United As One. We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Recruitment Agencies
Please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.
Matchday Accessibility Officers employer: Newcastle United
Join a vibrant and inclusive team as a Matchday Accessibility Officer in Newcastle upon Tyne, where your role will be pivotal in championing accessibility for all supporters. With a strong commitment to equality, diversity, and community engagement, the club offers a supportive work culture that fosters personal growth and development, ensuring you have the tools and training needed to excel. Experience the pride of working for a club that values every individual and strives to create a welcoming environment for all fans.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Accessibility Officers
✨Tip Number 1
Get to know the club's values and mission. When you walk into that interview, show us how your passion for inclusion aligns with our commitment to accessibility. It’s all about making a connection!
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve helped someone with accessibility needs. We want to hear those stories that showcase your empathy and problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former Matchday Accessibility Officers on LinkedIn. Ask them about their experiences and any tips they might have. Building relationships can give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Matchday Accessibility Officers
Some tips for your application 🫡
Show Your Passion for Inclusion:When writing your application, let your enthusiasm for championing accessibility shine through. We want to see how you can make a real impact for supporters with accessibility needs, so share any relevant experiences or ideas you have!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific aspects of the job description that resonate with you, like your knowledge of the Equality Act 2010 or customer service experience.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Newcastle United
✨Know Your Stuff
Familiarise yourself with the Equality Act 2010 and how it relates to accessibility in sports. Be ready to discuss specific examples of how you’ve supported individuals with accessibility needs in the past.
✨Show Your Passion for Inclusion
Demonstrate your commitment to inclusion and diversity during the interview. Share personal experiences or initiatives you've been involved in that highlight your dedication to making events accessible for everyone.
✨Prepare for Scenario Questions
Think about potential scenarios you might face on matchdays, such as handling complaints or assisting fans with specific needs. Prepare clear, concise responses that showcase your problem-solving skills and customer service approach.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the club's commitment to accessibility. Inquire about current initiatives or future plans for improving accessibility at events, which will demonstrate your proactive mindset.
