At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for Newcastle United.
- Company: Join the iconic Newcastle United family and be part of a proud legacy.
- Benefits: Enjoy free lunch, discounts, wellbeing resources, and a bonus scheme.
- Other info: Flexible matchday work and excellent career growth opportunities await you.
- Why this job: Make a real impact while working in a vibrant and inclusive environment.
- Qualifications: GCSEs in English, Maths & Science, plus NVQ in IT or equivalent.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician
Permanent | Newcastle upon Tyne
Competitive Salary
About the role
We are looking for an IT Support Technician to join our IT Service Delivery Team. You will provide first and second line IT support across our sites, assisting users via telephone, email and in person, ensuring excellent customer service and efficient resolution of technical issues.
What you’ll do
- Provide first line support for hardware, software and systems issues. * Log, troubleshoot and resolve helpdesk tickets.
- Escalate and monitor issues in line with SLA requirements. * Support PCs, printers, Microsoft applications, Active Directory and local networks.
- Liaise with third-party suppliers where required. * Participate in matchday support on a rota basis.
- Produce reports and complete routine system administration tasks.
What we’re looking for
You will hold an NVQ/Level 3 IT qualification or equivalent and have strong knowledge of Microsoft desktop operating systems, Microsoft Office, Active Directory, PC hardware and networking fundamentals. We are looking for an organised team player with excellent communication skills, a strong customer service mindset and a willingness to learn.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One
We are committed to equality, diversity and inclusion and believe in equal opportunities for all.
Safeguarding
We are committed to providing a safe environment for everyone we engage with and place high value on safeguarding and welfare.
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IT Support Technician in Newcastle upon Tyne employer: Newcastle United
Join a vibrant team at the heart of Newcastle Upon Tyne, where your role as a Retail Advisor will not only support our community but also offer you a chance to grow and develop in a dynamic retail environment. With a commitment to inclusivity and teamwork, we provide flexible working hours, competitive pay, and a supportive culture that values every employee's contribution. Experience the thrill of working during key events while enjoying a sense of belonging and pride in delivering exceptional service to our loyal supporters.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newcastle United values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newcastle United might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newcastle United!
✨Direct Apply to Newcastle United
Let's not forget to apply directly through the Newcastle United website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newcastle United.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newcastle United. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newcastle United
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
