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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for Newcastle United.
- Company: Join the iconic Newcastle United family and be part of a proud legacy.
- Benefits: Enjoy free lunch, discounts, wellbeing resources, and a bonus scheme.
- Why this job: Make a real impact while working in a vibrant and inclusive environment.
- Qualifications: GCSEs in English, Maths & Science, plus NVQ in IT or equivalent.
- Other info: Flexible matchday work and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Support Technician – Newcastle Upon Tyne – Permanent
Closing Date: 9th October 2025
We are the heartbeat of the city. Be part of a long and proud history where we strive to be the best in everything we do, both on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We are looking for a first line IT Support Technician to support Newcastle United, Newcastle United Women and Newcastle United Foundation. You will support on all front-line IT issues and a wide range of applications and services across our sites.
You will provide efficient and customer friendly service to support users through a variety of channels including telephone, emails, and site visits. You will work collaboratively within the IT team ensuring all response times are met. The duties will include logging faults, troubleshooting, and escalating faults in a timely manner. You will also perform regular administration tasks to monitor systems and produce reports. There will also be matchday working which is covered on a rota basis supporting stakeholders across the business.
Your impact
- Essential qualifications: GCSE English, Maths & Science grade C or above accompanied with a NVQ in IT or equivalent.
- Working knowledge of PC hardware, scanners, printers, and multifunctional devices.
- Experience of desktop operating systems, Microsoft Office, and local area networks.
- Ability to work in a team with a good attitude and willingness to learn and manage time effectively.
- Excellent communication skills with the ability to provide a “best in class” customer service experience.
Why choose us?
We’ve got a range of benefits and rewards, from participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – access to free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and free tea and coffee. We also offer a salary sacrifice scheme including tech, car, cycle to work and more.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is a strength. We work together to reflect the communities we serve and to maintain an inclusive environment where everyone can be their authentic self and achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please see the Careers page.
For further information on this role and about the club and our values please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited/speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct/free candidate.
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IT Support Technician employer: Newcastle United
Contact Detail:
Newcastle United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company! Research Newcastle United and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions and role-play with a friend. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Newcastle United Family!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience with PC hardware, software, and customer service skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Newcastle United and how your background aligns with our values. We love seeing enthusiasm and a personal touch!
Show Off Your Communication Skills: Since this role involves providing top-notch customer service, make sure your application reflects your communication skills. Whether it's through clear writing or showcasing teamwork, we want to know how you connect with others.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Newcastle United
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, operating systems, and Microsoft Office. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves providing a 'best in class' customer service experience, think of examples where you've gone above and beyond for a user. Prepare to share how you handled difficult situations or resolved issues efficiently, as this will highlight your ability to communicate effectively.
✨Team Player Vibes
This position requires collaboration within the IT team, so be prepared to talk about your experiences working in a team. Share instances where you contributed to group success or helped a colleague out. It’s all about showing that you can work well with others while keeping a positive attitude.
✨Matchday Readiness
Since the role includes matchday responsibilities, express your enthusiasm for being part of the action. Mention any previous experience in high-pressure environments or how you manage your time effectively during busy periods. This will demonstrate your readiness to jump in when needed.
