At a Glance
- Tasks: Execute multi-channel CRM campaigns to engage and retain fans.
- Company: Join a vibrant club with global ambitions and community roots.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and teamwork.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience with CRM platforms and strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
CRM Executive Permanent Newcastle Upon Tyne Competitive Salary Closing Date:
17th July 2026 Be part of something bigger.
Turning fan insight into personalised engagement.
We are the heartbeat of the city.
A club with bold ambitions on a global stage and deep roots in our community.
If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role The CRM Executive is responsible for the end-to-end delivery of multi-channel CRM campaigns that drive fan engagement, retention and commercial performance.
Reporting to the CRM Manager, this role executes targeted campaigns across email, push, in-app and web personalisation, using CRM platforms to build audiences, deploy campaigns and support automated customer journeys.
You will manage the CRM campaign calendar, coordinating activity across retail, membership, ticketing, venue and partnerships, ensuring campaigns are delivered accurately, on time and at pace.
This is a hands‑on role requiring strong technical capability within CRM platforms, including experience in building complex audiences, executing automated journeys and delivering data‑driven, personalised campaigns.
What you’ll do Own end-to-end CRM campaign execution, from briefing and build through to QA and deployment.
Manage and maintain the CRM campaign calendar across multiple business areas.
Build, configure and deploy campaigns within CRM platforms, following best practice in campaign setup and execution.
Create and manage audience selections using behavioural, transactional and demographic data.
Deliver campaigns across email, push notifications, in-app messaging and personalised web experiences.
Support automated, lifecycle, behavioural and trigger-based customer journeys.
Build and deploy transactional messaging across ticketing, events and customer service journeys.
Monitor campaign performance, produce reporting and highlight actionable insights to improve future delivery.
Partner with teams across retail, membership, venue, partnerships and supporter services to deliver CRM activity.
Maintain high standards of data accuracy, database integrity and GDPR‑compliant CRM activity.
The team You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed.
We value curiosity, teamwork and a positive approach.
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all.
We recognise that the diversity of our people is one of our greatest strengths.
We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with. #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Newcastle United and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Newcastle United are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Newcastle United on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Newcastle United. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Newcastle United. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Newcastle United:Show us that you’ve done your homework! In your application, briefly mention what you admire about Newcastle United’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Newcastle United
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Newcastle United will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Newcastle United, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
