At a Glance
- Tasks: Support fans on matchdays, ensuring they have an amazing experience.
- Company: Join Newcastle United, a club with deep community roots and global ambitions.
- Benefits: Earn £13.45 per hour while working in a vibrant, energetic environment.
- Other info: Full training provided; work with a supportive team dedicated to inclusivity.
- Why this job: Be part of the excitement and make every fan feel valued and welcome.
- Qualifications: Great communication skills and a passion for delivering exceptional service.
The predicted salary is between 13.45 - 13.45 £ per hour.
Newcastle upon Tyne
Casual Position - Work match days and events, including weekends, evenings, and bank holidays.
£13.45 per hour
Be part of something bigger. Champion our supporters - solve problems and make every interaction count. We are the heartbeat of the city, a club with bold ambitions on a global stage and deep roots in our community. If you're driven to raise the bar, take pride in delivering exceptional experiences and thrive in a fast-paced environment, you'll find the platform, the people and the pride to do your best work here. We work as One Club, striving for Excellence, acting with Integrity, taking Accountability and being Relentless in our ambition to create memorable experiences for everyone who visits St. James' Park.
This is a fantastic opportunity to be part of the energy and excitement of matchdays and events. Every interaction helps shape someone's experience of Newcastle United, and we're looking for people who genuinely care about making visitors feel welcome, valued and part of something special.
About the role
As a Matchday Supporter Liaison Assistant, you'll provide on-the-ground support to supporters at selected home and away fixtures. Acting as a friendly and approachable point of contact, you'll help supporters navigate their matchday experience, provide information and guidance, gather feedback, and elevate issues when required. Working closely with the Supporter Liaison Officer and wider matchday teams, you'll contribute to creating a welcoming, inclusive and positive atmosphere for all supporters while helping the Club meet its fan engagement commitments.
Key responsibilities include:
- Acting as a visible and approachable point of contact for supporters.
- Providing information, guidance and signposting throughout the matchday.
- Supporting the delivery of supporter engagement activities.
- Gathering supporter feedback and sharing insights to support continuous improvement.
- Assisting with matchday operations, supporter communications and wayfinding.
- Liaising with internal teams to help resolve supporter issues efficiently.
- Supporting selected home and away fixtures, including domestic and European matches as required.
The team
You’ll join a diverse and supportive team who come together to deliver exceptional matchday and event experiences. Full training will be provided, and you’ll be supported by experienced supervisors and managers throughout. Together, we create an atmosphere where people feel welcomed from the moment they arrive. We look out for one another, work collaboratively, anticipate the needs of our guests and supporters, and take pride in delivering consistently high standards.
As part of a Club with ambitious goals, you’ll be encouraged to bring energy, positivity and initiative to every shift. We value those who take ownership, show genuine care for others, and contribute to creating memorable experiences that reflect the pride of Newcastle United and the city we represent. United As One.
We’re committed to building an inclusive, high-performance culture where everyone feels safe, respected and able to thrive. Equality, diversity and inclusion are central to who we are, and we believe the diversity of our people is one of our greatest strengths. We work as One Club, reflecting the communities we serve, acting with integrity, and creating an environment where everyone can be their authentic self and achieve their full potential.
Safeguarding
We’re committed to creating an environment where everyone is safe, heard, valued and able to thrive. Safeguarding and welfare are central to the way we work, and we expect everyone to play their part in doing the right thing and upholding the highest standards of care.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Casual Matchday Supporter Liaison Assistant employer: Newcastle United
Join a vibrant team at the heart of Newcastle Upon Tyne, where your role as a Retail Advisor will not only support our community but also offer you a chance to grow and develop in a dynamic retail environment. With a commitment to inclusivity and teamwork, we provide flexible working hours, competitive pay, and a supportive culture that values every employee's contribution. Experience the thrill of working during key events while enjoying a sense of belonging and pride in delivering exceptional service to our loyal supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Supporter Liaison Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle United. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle United before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Matchday Supporter Liaison Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle United:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle United specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle United!
How to prepare for a job interview at Newcastle United
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
