At a Glance
- Tasks: Manage steward operations for matchdays, ensuring safety and security for all attendees.
- Company: Join Newcastle United Football Club, a proud institution at the heart of the community.
- Benefits: Enjoy flexible working, free GP appointments, discounts, and a salary sacrifice scheme.
- Other info: Position based in Newcastle upon Tyne, with a commitment to equality and inclusion.
- Why this job: Be part of a dynamic team, making a real impact on matchday experiences.
- Qualifications: Previous supervisory experience in events management and a Level 4 Diploma in Spectator Safety Management required.
The predicted salary is between 30000 - 42000 £ per year.
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We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for a Steward Coordinator to join our Safety & Security team where you will manage the Steward Operation to ensure the safety and security of our supporters and customers at matchdays and events.
Acting as a primary first point of contact in relation to all Steward Operation matters, you will liaise between management and the steward team.
Your impact
Recruitment and Training: Working collaboratively with People and Talent, you will oversee the recruitment, onboarding, and induction of stewards. You will ensure all staff are appropriately trained and qualified, working towards relevant safety certificates.
Operational Management: You will manage the Steward Operation for match days and other stadium events. Coordinating with the Safety Officer to ensure optimal positioning of stewards and police resources.
Liaison and Communication: You will have effective communication skills and act as the primary point of contact for all Steward Operation matters. You will collaborate across multiple stakeholders, ensuring a proactive and positive approach.
Compliance and Record-Keeping: You will ensure all working practices comply with relevant legislation and club policies. You will maintain accurate records of qualifications and training.
You will have Previous supervisory experience within large scale events management is essential as well as Level 4 Diploma in Spectator Safety Management or be prepared to work towards.
About the team
You will join our Safety and Security team, reporting to our Head of Safety & Security and will work closely with the Deputy Safety Officer.
Location
This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application.
Why choose us?
We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
For further information on this role, please view our job description.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
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#J-18808-LjbffrSteward Coordinator in North East employer: Newcastle United Football Club
Newcastle United Football Club is an exceptional employer, offering a vibrant work culture that values diversity and inclusion while fostering a sense of community. As a Steward Coordinator, you will benefit from flexible working arrangements, comprehensive training opportunities, and a range of perks including free GP appointments, life assurance, and discounts at club facilities, all set in the heart of Newcastle upon Tyne, a city renowned for its passionate football culture.
Contact Details:
Newcastle United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Steward Coordinator in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle United Football Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle United Football Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Steward Coordinator in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle United Football Club:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle United Football Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle United Football Club!
How to prepare for a job interview at Newcastle United Football Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
