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- Tasks: Manage steward operations for matchdays, ensuring safety and security for all attendees.
- Company: Join Newcastle United Football Club, a proud institution at the heart of the community.
- Benefits: Enjoy flexible working, free GP appointments, discounts, and a salary sacrifice scheme.
- Why this job: Be part of a dynamic team, making a real impact on matchday experiences.
- Qualifications: Previous supervisory experience in events management and a Level 4 Diploma in Spectator Safety Management required.
- Other info: Position based in Newcastle upon Tyne, with a commitment to equality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Steward Coordinator role at Newcastle United Football Club
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for a Steward Coordinator to join our Safety & Security team where you will manage the Steward Operation to ensure the safety and security of our supporters and customers at matchdays and events.
Acting as a primary first point of contact in relation to all Steward Operation matters, you will liaise between management and the steward team.
Your impact
Recruitment and Training: Working collaboratively with People and Talent, you will oversee the recruitment, onboarding, and induction of stewards. You will ensure all staff are appropriately trained and qualified, working towards relevant safety certificates.
Operational Management: You will manage the Steward Operation for match days and other stadium events. Coordinating with the Safety Officer to ensure optimal positioning of stewards and police resources.
Liaison and Communication: You will have effective communication skills and act as the primary point of contact for all Steward Operation matters. You will collaborate across multiple stakeholders, ensuring a proactive and positive approach.
Compliance and Record-Keeping: You will ensure all working practices comply with relevant legislation and club policies. You will maintain accurate records of qualifications and training.
You will have Previous supervisory experience within large scale events management is essential as well as Level 4 Diploma in Spectator Safety Management or be prepared to work towards.
About the team
You will join our Safety and Security team, reporting to our Head of Safety & Security and will work closely with the Deputy Safety Officer.
Location
This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application.
Why choose us?
We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
For further information on this role, please view our job description.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
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Steward Coordinator employer: Newcastle United Football Club
Contact Detail:
Newcastle United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steward Coordinator
✨Tip Number 1
Familiarise yourself with Newcastle United Football Club's values and mission. Understanding their commitment to community and safety will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of the club, especially those in safety and security roles. They can provide valuable insights into the team dynamics and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous supervisory experience in large-scale events management. Be ready to share specific examples of how you've handled challenges in similar environments, as this will demonstrate your capability for the Steward Coordinator role.
✨Tip Number 4
Research relevant legislation and best practices in spectator safety management. Being knowledgeable about compliance and safety standards will not only impress during interviews but also show your commitment to maintaining a safe environment for supporters.
We think you need these skills to ace Steward Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Steward Coordinator position. Highlight key skills such as operational management, communication, and compliance that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in event management and safety operations. Emphasise any supervisory roles you've held and include specific examples of how you've ensured safety and security at events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention your understanding of Newcastle United's values and how your background aligns with their commitment to safety and community engagement.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications, such as the Level 4 Diploma in Spectator Safety Management. If you are working towards this qualification, state your progress and commitment to achieving it.
How to prepare for a job interview at Newcastle United Football Club
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Steward Coordinator. Familiarise yourself with the key aspects of the job, such as operational management and compliance, so you can confidently discuss how your experience aligns with these requirements.
✨Demonstrate Your Leadership Skills
As this role involves managing a team of stewards, be prepared to share examples of your previous supervisory experience. Highlight situations where you successfully led a team during large-scale events, showcasing your ability to handle challenges effectively.
✨Emphasise Communication Abilities
Effective communication is crucial for this position. Be ready to discuss how you've liaised with various stakeholders in past roles. Provide specific examples of how you maintained clear communication channels and resolved conflicts to ensure smooth operations.
✨Show Commitment to Safety Standards
Since the role focuses on safety and security, demonstrate your understanding of relevant legislation and safety practices. Discuss any training or certifications you have, and express your willingness to pursue further qualifications, like the Level 4 Diploma in Spectator Safety Management.
