At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming retail environment.
- Company: Join a vibrant club with deep community roots and global ambitions.
- Benefits: Earn Real Living Wage, flexible shifts, and be part of a supportive team.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real impact in a fast-paced retail setting during exciting events.
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 12 - 12 £ per hour.
Real Living Wage
Newcastle Upon Tyne Metrocentre
Casual
Closing Date: Wednesday 11th November
Be part of something bigger. Deliver products our supporters love.
Please note, we may require you to work between the Metrocentre and Newcastle Club Shop.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you're motivated by teamwork, pride in your work and delivering great experiences, you'll find the support, opportunity and sense of belonging to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting retail environment, supporting a premium experience for every visitor to our stores.
About the role
As a Retail Advisor, you'll be part of a positive, knowledgeable and supportive retail team, helping to deliver a welcoming and inclusive experience for every customer.
This role requires flexibility, as retail operations are busiest during key trading periods. You'll be expected to work across weekdays and weekends, including matchdays, Bank Holidays and peak trading events such as kit launches. Shift patterns will be shared in advance wherever possible to support work-life balance.
What you'll do
- Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported.
- Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods.
- Maintain high standards across the shop floor, including stock replenishment and visual presentation.
- Build and maintain knowledge of our products to confidently support customers with information and guidance.
- Deliver quality and efficient service during busy trading periods, including matchdays and product launches.
- Support stock handling both front and back of house, taking care of all products.
The team
You'll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value collaboration, curiosity and a positive approach, and we recognise that everyone brings different strengths and perspectives to the team.
About you
We're looking for people who:
- Are available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays.
- Have previous customer service experience.
- Communicate clearly and respectfully with customers and colleagues.
- Enjoy working as part of a team in a fast-paced environment.
- Are reliable, organised and take pride in their work.
United As One
We're committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths and we're proud to create an environment where everyone feels valued, supported and able to be themselves.
Safeguarding
We're committed to being a place where everyone is safe, heard and able to thrive. Safeguarding and welfare are everyone's responsibility, and all colleagues are expected to uphold the highest standards and complete relevant training.
How to apply
To access the full job description for this role, please visit our careers page. Please apply as soon as possible, as this vacancy may close early if we receive a high volume of suitable applications.
Retail Advisor - Newcastle upon Tyne employer: Newcastle United Football Club
Newcastle United is an exceptional employer, offering a vibrant work culture that prioritises inclusion and accessibility. As an Accessibility Coordinator, you will be part of a dedicated team committed to making a meaningful impact on the supporter experience, with ample opportunities for personal and professional growth in a dynamic environment at St. James' Park. The club's strong values of teamwork, integrity, and continuous improvement ensure that every employee feels valued and empowered to contribute to our ambitious goals.
Contact Details:
Newcastle United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor - Newcastle upon Tyne
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Advisor - Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Newcastle United Football Club:Don’t forget to personalise your application for Newcastle United Football Club! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Newcastle United Football Club
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Newcastle United Football Club offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Newcastle United Football Club and contribute positively during your temporary stint.
