Stadium Tours Manager
Permanent
St James Park,
Newcastle upon Tyne
Competitive Salary
Be part of something bigger. Create unforgettable experiences and help grow one of the North Easts leading visitor attractions.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If youre driven to raise the bar and make an impact, youll find the platform, the people and the pride to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
As Stadium Tours Manager, you will lead the development, commercial growth and day-to-day operation of Newcastle United Stadium Tours. You will be responsible for increasing visitor numbers, revenue and customer satisfaction, developing new visitor experiences, enhancing the customer journey and ensuring every visitor receives an engaging and authentic Newcastle United experience. You will also lead 2 Team Leaders and approximately 30 Tour Guides while supporting the development of the Clubs heritage, memorabilia displays and archive.
What youll do
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Lead the commercial growth and performance of Stadium Tours, driving visitor numbers, revenue and profitability.
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Develop and implement new tour products, seasonal experiences and revenue-generating opportunities.
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Create and continually improve the end-to-end visitor experience from booking through to post-visit engagement.
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Lead, motivate and develop a high-performing team of Team Leaders and Tour Guides.
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Work with internal and external partners to maximise sales, awareness and visitor growth.
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Oversee the safe, efficient and high-quality day-to-day operation of Stadium Tours.
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Develop Newcastle Uniteds heritage offering through archives, memorabilia displays and engaging storytelling.
The team
Youll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One.
Were committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
Were committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here . For further information on this role and about the club please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.Recruitment Agencies please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.
Job Expiry Date: :59:00
Stadium Tours Manager - Newcastle upon Tyne in Ponteland employer: Newcastle United Football Club
Newcastle United is an exceptional employer, offering a vibrant work culture that prioritises inclusion and accessibility. As an Accessibility Coordinator, you will be part of a dedicated team committed to making a meaningful impact on the supporter experience, with ample opportunities for personal and professional growth in a dynamic environment at St. James' Park. The club's strong values of teamwork, integrity, and continuous improvement ensure that every employee feels valued and empowered to contribute to our ambitious goals.
Contact Details:
Newcastle United Football Club Recruitment Team
