Supporter Services Executive in Newcastle upon Tyne

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

We are looking for a motivated and customer‐focused Supporter Services Executive to join our Supporter Services team. In this role, you will help grow and strengthen the relationship between the Club and its supporters by providing high‐quality advice, delivering excellent customer care, and supporting a wide range of fan-facing activities. You will be responsible for managing enquiries across multiple platforms, handling feedback and complaints, and ensuring supporters receive timely, effective, and professional responses.

Your impact in this role includes:

• Communicating with a wide range of supporters across various platforms, ensuring they receive the highest levels of customer service.
• Taking ownership of enquiries and complaints, working from start to finish to resolve issues.
• Supporting the Supporter Services Manager in implementing the Club's customer case‐management system.
• Responding to queries relating to ticketing, retail, membership, hospitality, tours, and general Club matters.
• Working collaboratively with internal teams to deliver smooth, consistent supporter experiences.
• Assisting fans face‐to‐face at St James' Park on matchdays and non‐matchdays.
• Utilising supporter systems and databases to produce useful reporting insights.
• Proactively identifying ways to enhance engagement, retention, and overall supporter satisfaction.

You will join the Supporter Services team, working closely with colleagues across Ticketing, Retail, Hospitality, and other Club departments. Together, you will help shape the supporter experience and ensure that every fan feels valued, supported, and heard.

This role is based in Newcastle upon Tyne; please note if you live outside the North East, you will either need to commute or relocate for this role.

We have a range of great benefits and rewards, including:

• Participation in our non-contractual employee bonus scheme.
• Discounts at Shearers Bar and the Club Shop.
• Helping Hand – access to free GP appointments, wellbeing resources, legal and financial support.
• Free lunch, tea, and coffee.
• Salary sacrifice schemes including tech, car, cycle to work, and more.

We are committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

We are committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.

For further information on this role and about the Club and our values, please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.