At a Glance
- Tasks: Support premium hospitality events and engage with clients to deliver exceptional experiences.
- Company: Join a renowned football club with deep community roots and global ambitions.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Other info: Embrace diversity and inclusion in a vibrant workplace.
- Why this job: Make a real impact while crafting unforgettable experiences for premium clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Fixed Term - 9 Months
Newcastle upon Tyne
Closing Date: Sunday 15th November
Be part of something bigger. Craft unforgettable experiences at one of football’s iconic homes. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
The Premium Account Executive supports the planning and delivery of exceptional hospitality events and premium client engagement activities across matchdays, non‑matchdays and external venues with a specific focus on our Business Club clients. The role plays a key part in maintaining strong client relationships, identifying revenue opportunities and ensuring a consistently high standard of service across all premium experience touchpoints.
What you’ll do
- Deliver outstanding service to seasonal and premium clients, acting as a trusted point of contact throughout the season.
- Manage client relationships, resolve issues professionally, maintain accurate CRM records and identify revenue opportunities.
- Coordinate and support premium experience sales and hospitality events across matchdays, non‑matchdays and external events, working closely with internal teams to ensure high‑quality delivery and continuous improvement.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Premium Account Executive in Newcastle upon Tyne employer: Newcastle United Football Club
Newcastle United is an exceptional employer, offering a vibrant work culture that prioritises inclusion and accessibility. As an Accessibility Coordinator, you will be part of a dedicated team committed to making a meaningful impact on the supporter experience, with ample opportunities for personal and professional growth in a dynamic environment at St. James' Park. The club's strong values of teamwork, integrity, and continuous improvement ensure that every employee feels valued and empowered to contribute to our ambitious goals.
Contact Details:
Newcastle United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premium Account Executive in Newcastle upon Tyne
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Premium Account Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Newcastle United Football Club
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Newcastle United Football Club. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
