Information Technology Support Technician in Newcastle upon Tyne

Be part of something bigger. Keeping our club connected, supported and performing at its best through excellent technology and service.

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.

About the role

To provide first-line IT support across a wide range of applications and services via telephone, email and in person across our sites, ensuring excellent customer service and timely issue resolution.

What you’ll do

• Provide efficient and customer-friendly first and Second line support to users via telephone, email and site visits;
• log and troubleshoot IT issues;
• escalate faults appropriately;
• support systems administration tasks and reporting;
• liaise with third-party suppliers;
• provide matchday support and work collaboratively within the IT team.

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach

United As One.

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

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