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For Companies At a Glance
- Tasks: Lead a skilled IT team to ensure top-tier support and service delivery.
- Company: Join Newcastle United, the heartbeat of the city with a proud history.
- Benefits: Be part of an inclusive environment with opportunities for growth and development.
- Why this job: Drive technological evolution and make a real impact on the club's success.
- Qualifications: Degree in IT or related field, with 3+ years in a similar role.
- Other info: Work on match days and events, fostering a high-performance culture.
The predicted salary is between 45000 - 55000 £ per year.
We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on and off the pitch. By uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United.
As the IT Service Delivery Manager, you’ll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership skills with the ability to drive continuous improvements, implement industry best practices, and play a pivotal role in the club’s technological evolution.
Your Impact
- You will manage and mentor the IT Service Delivery team, fostering a high-performance culture.
- Your key responsibilities will be to ensure effective and efficient delivery of the Club’s Technology Service, meeting agreed upon service-level agreements and operating standards throughout both normal working hours, match days and event days.
- You should use Reporting and Performance Monitoring to improve incident resolution and to identify service optimisation.
- You will be part of the IT Leadership team whom you will work with to implement the IT Strategy in line with business objectives.
- Exceptional communication is needed to manage supplier contracts, ensuring cost-effective and quality service delivery.
- You will be part of the Match Day Delivery team for all home match days and event days.
Qualifications and Experience
- We will require you to have a degree in Computer Science, IT, or a related field, or experience in a comparable role for three or more years.
- An ITIL Foundation Level qualification, demonstrating knowledge of IT service management.
- You will be able to demonstrate proven leadership with experience in developing and mentoring IT Teams with a focus on monitoring and performance reporting.
- You will possess strong communication skills with the ability to convey complex technical information to both technical and non-technical stakeholders.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Information Technology Service Delivery Manager in Newcastle upon Tyne employer: Newcastle United Football Club
Contact Detail:
Newcastle United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the role of an IT Service Delivery Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service management and leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for technology and service delivery during interviews. Share examples of how you’ve driven improvements in past roles, as this will resonate with the club’s commitment to excellence and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey at Newcastle United.
We think you need these skills to ace Information Technology Service Delivery Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Delivery Manager. Highlight your leadership experience and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our technological evolution. Keep it engaging and personal, just like we do at Newcastle United.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to convey complex information clearly in your application. We love candidates who can bridge the gap between technical and non-technical stakeholders!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Newcastle United Football Club
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT service management practices, especially ITIL principles. Be ready to discuss how you've implemented these in past roles and how they can benefit the club's technological evolution.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and mentored IT teams. Highlight specific instances where your leadership drove performance improvements or resolved complex issues, as this will resonate well with their focus on high-performance culture.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to convey information to both technical and non-technical stakeholders, so being able to adapt your communication style is key. Think of examples where you've done this effectively.
✨Understand Their Values
Familiarise yourself with Newcastle United's commitment to equality, diversity, and inclusion. Be prepared to discuss how you can contribute to maintaining an inclusive environment and reflect the community they serve, as this aligns with their core values.