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For Companies At a Glance
- Tasks: Lead fan engagement initiatives and collaborate with departments to enhance supporter experiences.
- Company: Join Newcastle United Football Club, a proud institution at the heart of the city.
- Benefits: Enjoy flexible working, free GP appointments, discounts, and a salary sacrifice scheme.
- Why this job: Make a real impact on fan experiences and be part of a passionate community.
- Qualifications: Experience in fan engagement and customer service is essential; sports industry knowledge is a plus.
- Other info: Position based in Newcastle, requiring 3 days a week in the office.
The predicted salary is between 36000 - 60000 £ per year.
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for an experienced Engagement Manager to work with our Head of Supporter Services to lead in the delivery of the Club's Fan Engagement Plan, adhering to the Premier League Fan Engagement framework. You will collaborate with key departments to drive fan engagement initiatives, promoting effective communication and engagement with fans in the right forums. With line management responsibility, you will oversee fan initiatives, ensuring they align with agreed targets while assessing overall engagement effectiveness. You will also work closely with external peers across football to incorporate insights from other clubs, and devise strategies for match day and non-matchday activities based on fan trends. It is vitally important that our supporters feel that their voices are heard and as such you will also collaborate with the Head of Supporter Services to deliver, manage, and implement actions for Fan Advisory Board meetings and working group sessions. A key measure of success in this role will be an increase in the Club’s score in the Premier League’s Matchday Fan Experience survey.
Your impact
You will have significant experience in a similar role, as well as significant leadership experience in a customer/supporter service and engagement role. With a high degree of integrity and a person-centred approach, you will have experience in handling sensitive matters discreetly and resolving them in a collaborative and engaging way. Familiarity with the sports industry (particularly football), previous experience in a fan engagement role and a knowledge of fan behaviour and trends are highly desirable, as is a recognised qualification in Customer Engagement, Business Administration, Project Management, or equivalent.
About the team
Joining our Supporter Services team, you will work closely with the Head of Supporter Services and manage, coach and lead our Fan Engagement and Events Coordinator.
Location
This role is based in Newcastle upon Tyne, with an expectation of working 3 days per week from the office. Please note, if you are not located in the Northeast and unable to relocate, we regret that we will not be able to progress your application.
Why choose us?
We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes tech, car, cycle to work and many more.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
For further information on this role and about the club and our values please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Contact Detail:
Newcastle United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Engagement Manager
✨Tip Number 1
Familiarise yourself with Newcastle United's Fan Engagement Plan and the Premier League's Fan Engagement framework. Understanding these frameworks will help you demonstrate your knowledge during interviews and show that you're aligned with the club's goals.
✨Tip Number 2
Network with current or former employees of Newcastle United or similar clubs. Engaging with them can provide valuable insights into the club's culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Stay updated on fan engagement trends within the sports industry, particularly football. Being able to discuss recent developments or successful initiatives from other clubs can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully engaged fans in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to drive fan engagement effectively.
We think you need these skills to ace Fan Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Fan Engagement Manager position. Tailor your application to highlight your relevant experience in fan engagement and customer service.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved fan engagement or customer service. Provide specific examples of how you've successfully led initiatives or improved engagement in past positions.
Highlight Leadership Skills: Since this role involves line management, be sure to mention any leadership experience you have. Discuss how you've coached or managed teams, and how your leadership style aligns with fostering a positive fan experience.
Express Your Passion for Football: Demonstrate your enthusiasm for football and the importance of fan engagement in your application. Share any personal experiences or insights that show your understanding of fan behaviour and trends within the sport.
How to prepare for a job interview at Newcastle United Football Club
✨Know the Club's Values
Before your interview, make sure you understand Newcastle United's values and mission. Familiarise yourself with their history and community involvement, as this will show your genuine interest in the club and its supporters.
✨Demonstrate Fan Engagement Experience
Be prepared to discuss your previous experience in fan engagement or customer service roles. Highlight specific initiatives you've led or contributed to, and how they positively impacted fan experiences.
✨Showcase Leadership Skills
As a Fan Engagement Manager, you'll be leading a team. Share examples of how you've successfully managed and motivated teams in the past, focusing on collaboration and achieving targets.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive matters. Think of scenarios where you've had to resolve conflicts or improve engagement, and be ready to explain your approach.
